And How Emotional Intelligence Can Help
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
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A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
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A Project Quality Engineer
Extract from an interview with a former client
Well-known companies who have used this course again and again, over many years





















For those who prefer listening to reading, here is a podcast-style AI-generated audio summary of how this training program helps professionals master empathy, assertiveness, and communication to navigate workplace dynamics and foster sustainable change.
Many people hide their feelings at work. This can lead to stress and health problems. This training course shows how emotional intelligence can help you deal with these feelings safely.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

Emotional suppression is when you stop yourself from showing how you feel. Emotional repression is hiding your emotions from yourself, often without knowing it.
Emotional suppression is when a person tries to hide what they are feeling. They might do this by not talking about their emotions or acting like everything is okay when it isn't. This can happen with feelings like sadness, anger, and fear.
People often push these feelings down because they think showing them is a sign of weakness or because they don't want to trouble others.
Suppressing emotions...is like avoiding the truth.
It's there, but refusing to acknowledge it doesn't help in the long run.
Hiding feelings can lead to stress building up inside. Over time, this can harm someone's health and how well they get along with others at work. Not dealing with emotions makes it hard for people to solve problems and make good decisions too.
Emotional repression happens when a person pushes away unwanted feelings so they don't have to deal with them. This means they might not even know these feelings exist anymore. It's like hiding something in a box and forgetting where it is.
People often do this without meaning to, because of past hurts or the way they were taught to handle strong emotions.
This process can lead to stress building up and physical health problems, like muscle tension or headaches. It also makes dealing with life's ups and downs harder, since the repressed feelings can pop up when least expected.
The key is learning how to face these hidden emotions head-on, rather than letting them control you from the shadows.
Suppression and repression are both ways we manage our feelings, but they act differently. Suppression is when you know you're feeling something, like anger or sadness, but choose not to show or deal with it right then.
It's a conscious choice. You might be upset during a meeting at work but decide to keep cool and talk about it later.
Repression is more hidden from us. It happens without us choosing it directly. This method pushes upsetting emotions deep down so we don't feel them at all, sometimes making us forget the event that caused them.
For example, if as a child you were scared by being alone in the dark, you might unconsciously avoid dark places even as an adult without knowing why. Dealing with repressed emotions often needs help from things like emotionally focused therapy because we're not aware of these feelings on our own.

At work, people often hide their feelings because of the office culture. They worry about how others will see them if they show their true emotions.
Every workplace has its own culture. This shapes how people act and what they expect from each other. Often, this culture asks workers to keep their feelings to themselves. They might worry about being judged or not fitting in.
So, they choose not to share when they're upset or stressed. This can make the office feel cold and distant.
Workers also face a lot of stress to stay professional all the time. They think showing emotions is a sign of weakness. This pressure can harm their mental health and relationships at work.
People start feeling alone because they don't talk about their true feelings with colleagues. Keeping these emotions inside doesn't just hurt them mentally but it can also lead to physical health problems like heart disease or sleep issues.
People often hide their true feelings at work because they fear others will judge them. This fear makes it hard for them to show who they really are. They worry about being misunderstood if they express emotions like anger, sadness, or frustration.
Cultural norms and workplace expectations make this even tougher. For instance, showing strong feelings might clash with the idea of staying professional.
I was scared to show I was struggling – worried my team would see me as weak.
This can lead to feeling alone and stressed. It gets in the way of forming close ties with colleagues. Without these bonds, solving problems together becomes harder. Emotions are part of being human; denying them can hurt our mental health and job performance.
At work, there is a big push to always act professional. This means people often hide how they truly feel. They fear that showing real emotions might make them look weak or not good at their job.
It's common to see someone smiling on the outside but feeling stressed or anxious inside.
This effort to stay calm and collected can lead to serious problems. Stress and anxiety levels may go up if we keep pushing our true feelings away. Over time, this can harm our health and make it hard for us to think clearly or make smart choices.
Emotional intelligence plays a key role here - it helps us understand and manage our own feelings as well as those of others around us, making for a better work environment for everyone.

Hiding feelings at work can harm your mind and body seriously. Think stress building up, health going downhill, making bad choices, messing up job relationships, and feeling alone.
Want to know more? Keep reading.
Hiding feelings at work can lead to a lot of stress and tension. This happens because negative emotions don't just disappear. Instead, they build up inside. Over time, this can make people feel even more stressed and anxious.
The body reacts to these hidden feelings by releasing stress hormones like cortisol. High levels of cortisol for too long can harm the body.
People who keep their feelings inside might start feeling tired all the time or get headaches often. They might also have trouble sleeping or feel upset without knowing why. Keeping emotions bottled up doesn't just affect the mind; it affects physical health too.
Suppressed emotions are like silent thieves, robbing us of our peace.
Keeping feelings inside can make you sick. Health problems like headaches, stomach upsets, and sleep troubles can start. Over time, stress from hiding emotions might lead to serious issues such as heart disease or high blood sugar levels.
A stressed body can also have a weak immune system, making it easy to catch colds or other illnesses.
Not sharing feelings does more harm than good. It messes with your sleep quality and digestion. If you're always stressed, you might feel tired all the time or find it hard to focus.
These health worries show how important it is to handle emotions well at work for a better life outside of it.
Continuously restraining emotions at work can lead to difficulties in maintaining clarity of thought and making effective decisions. This situation arises as the mental strain from withholding feelings consumes significant energy in our brains.
Our minds operate much like computers, having restricted capacity and processing power. When stress occupies much of this space, less becomes available for other tasks. This situation obstructs concentration, recollection, and problem-solving abilities.
Moreover, the challenge of decision-making escalates as we find it burdensome to evaluate options accurately.
This predicament equally impacts our ability to collaborate with colleagues and manage tasks requiring precision. Individuals may observably make more errors in their work or take extended periods to complete assignments due to reduced mental acuity.
Inevitably, this scenario may affect job performance and satisfaction leading to an overall reduction in workplace productivity.
Suppressing feelings at work can break up team spirit. People start to feel alone and misunderstood. This makes them less likely to help each other or share ideas. Teams become weak when people hide their true feelings.
A workplace without open communication is like a ship without a rudder, drifting aimlessly.
Ignoring emotions also leads to stress and conflict. Workers may argue more because they don't understand each other's feelings. Over time, this can make a once friendly workplace very tense and unhappy.
Emotional detachment means pulling away from feelings. It might start as a way to cope at work but can lead to feeling isolated. People then struggle to connect with others, both in and outside of work.
This makes forming deep connections hard.
Feeling detached also lowers well-being. It can cause sadness, stress, and physical problems like trouble sleeping or more colds. Workplaces suffer too because teamwork gets harder when people feel apart from each other.

When people keep their feelings inside at work, it makes teamwork harder and can lead to more arguments. This situation often results in workers being less involved and not doing their best job.
For a deeper understanding, read on.
Hiding feelings at work means less team work. Without sharing emotions, people do not help each other as much. They also share fewer ideas. This makes solving problems harder. Team members might feel alone and stressed.
Emotional intelligence can change this by helping everyone understand and share their feelings better.
The ability to express and manage emotions in the workplace is key to fostering strong teamwork.
Ignoring or keeping feelings secret stops trust from growing among team mates. When there's no trust, people are scared to take risks or suggest new ideas. This fear hurts creativity and growth in the workplace.
Plus, when employees don't connect on a personal level, they won't work well together during tough times.
Suppressed feelings at work lead to more arguments and hard feelings among colleagues. This happens because people start to feel stressed and anxious. They might not talk about what is bothering them.
Instead, they let these emotions build up inside until they explode. This can break the trust and teamwork in the office.
Emotional intelligence can help solve this problem. It teaches us how to understand our own feelings and those of others. With emotional intelligence, we learn healthy ways to deal with stress without hurting ourselves or our co-workers.
This makes the workplace better for everyone, reducing conflicts and improving relationships.
Hiding feelings at work can make people less productive and less involved. If workers don't share their true emotions, they may not feel connected to their jobs. This lack of connection leads to doing the bare minimum.
They might take more sick days and not put in as much effort.
This situation also affects how well teams work together. Without open chats about how everyone is feeling, misunderstandings happen more often. The whole team's mood can go down, making it hard for them to solve problems together.
Plus, if no one talks about their stress or worries, they can't help each other cope better.

Emotional intelligence helps us understand and manage our own feelings. It also aids in recognising emotions in others, to help ease workplace tension.
Emotional Intelligence is knowing and managing your feelings. It helps you understand others' emotions too. This skill lets people work well together. They can solve problems and make good decisions.
Emotional Intelligence has parts like self-awareness, empathy, and regulating emotions. People use it to build strong relationships at work. It makes communication better and reduces stress.
Emotional intelligence plays a key role in understanding and managing our own feelings and those of others. It helps us navigate the complex world of workplace interactions with grace and effectiveness. Here are the core parts of emotional intelligence:
Each of these components contributes to how well we understand ourselves and interact with those around us, leading to a healthier, more productive workplace environment.
Emotional intelligence lets us read and understand emotions in ourselves and others. This skill improves how we talk and work together at work. It helps us see when a teammate feels stressed or upset.
Then, we can offer support or help solve the problem. By noticing these feelings early, we stop small issues from growing into big arguments.
Having emotional intelligence also means we're good at expressing our own feelings clearly. This makes sure misunderstandings are rare. We become better listeners too, which is key for solving problems together.
Teams that communicate well tend to be happier and more productive because everyone feels heard and valued.

To grow emotional smarts at work, start by learning to spot and name your own feelings. Next, try putting yourself in your co-workers' shoes to understand their point of view better.
Identifying and labelling your personal feelings is a significant move towards gaining a deeper understanding of yourself. It assists you in handling emotions in a balanced manner.
Adopting these measures will enhance your emotional wellbeing and coping mechanisms. It centres on increasing self-awareness and improved management of stress.
Empathy in the workplace assists in comprehending and sharing the emotions of our colleagues. It fosters a nurturing climate that improves team spirit and productivity. Here's how to implement empathy with coworkers:
Implementing these steps can support the development of emotional perception within the workplace, leading to healthier emotional handling techniques, more robust team bonds, and enhanced problem-solving abilities.
Managing emotions at work is key to staying happy and productive. Emotional intelligence plays a big part in this. Here's how you can develop healthy emotional regulation techniques:
Practicing these techniques regularly can lead to better control over your emotions at work, making every day more manageable and fulfilling.

To handle emotions at work better, creating a place where people feel safe to share how they feel is key. Encourage open talks and train leaders in understanding emotional intelligence.
This can make the workplace happier for everyone. Keep reading to find out more about making these changes at your job.
Creating a safe space for emotional expression helps everyone feel heard and understood. This means making sure people can share their feelings without fear of being judged or misunderstood.
Leaders play a big role here. They need to encourage open talks and show they care about how team members feel. Simple acts, like regular check-ins, can make a big difference.
Training on empathy and healthy coping strategies are key tools too. These help people handle stress better and support their mates in tough times. It's all about building trust and understanding within the team.
With these steps, workplaces become healthier spots where everyone can do their best work without holding back their emotions.
To make a workplace where everyone feels safe to share their true feelings, we need open and honest talks. This means teaching leaders about emotional intelligence. Emotional intelligence helps us understand our own emotions and those of others.
So, we can talk better at work.
For this, companies might offer training on how to express feelings in a helpful way. They could use role-playing games or group discussions as tools for learning. These methods show people how to listen well and respond without judgment.
This kind of environment lets employees tackle problems before they grow bigger. It keeps everyone feeling understood and valued at work.
Leaders need training on emotional intelligence. This teaches them to understand and manage feelings. They learn how to spot emotions in themselves and others. This skill helps them guide their teams better.
Training covers empathy, handling stress, and problem-solving. Leaders practice these skills in real work situations. They get better at talking with their team about tough stuff without making things worse.
Emotional intelligence makes leaders strong at dealing with workplace tensions and boosting morale.

Managing emotions well leads to happier workers and stronger teams. It also sparks better choices and solutions in tough spots.
Handling feelings the right way at work can really help people feel better. It leads to less stress and makes them healthier. They also get along better with others in the office. Feeling good means they take fewer days off sick.
They do a better job too.
Using skills like understanding and caring for each other's feelings boosts this well-being. These are parts of emotional intelligence. It helps everyone talk more openly about their feelings without fear or shame.
This creates a happier place to work, where solving problems gets easier.
Managing emotions well at work can lead to better team bonds. People start to feel safe sharing their real feelings. This includes being open about joy, sadness, or stress without fear.
Such openness makes deeper connections possible within the team.
This strong bond means morale goes up too. Everyone feels like they're part of a group that cares. They work together better and help each other out more. Problems get solved faster because people understand one another well and trust is high.
Emotional intelligence helps with better choices and solutions at work. It makes understanding problems easier. This means you can think clearly and make quick, smart decisions. With emotions in check, stress doesn't cloud your judgement.
Being good at reading feelings leads to strong problem-solving skills. Teams solve issues faster when everyone gets how the other feels. This cuts down on mistakes and boosts success rates.
Happy workers find solutions quickly, making the workplace better for all.

Hiding feelings at work can harm our mind, body, and how we get on with others. Using emotional smarts makes a big difference. We learn to spot, name, and deal with our emotions better.
This leads to less stress and stronger teams. Everyone wins when we handle feelings wisely at work.

Suppressing or repressing emotions can lead to mental health issues, chronic stress, physical symptoms like digestive distress or insomnia, and even chronic inflammation that could affect immune function. It might also cause psychosomatic symptoms due to physiological stress responses.
Emotional intelligence helps in conscious awareness of our genuine feelings as part of the human experience. This aids in problem-solving, decision-making and conflict resolution by empathising with others' emotions while maintaining emotional authenticity.
Yes, studies show a link between suppression of emotions such as anger or guilt and various physical health problems including autoimmune disorders, heightened stress levels leading to a weakened immune system and sleep disturbances.
Healthy coping skills include professional guidance from therapists or counsellors who can provide strategies for managing traumas like childhood trauma. Other methods include meditation aimed at improving mental well-being by reducing rumination over past events which often causes fatigue.
Not necessarily! Emotional labour is an integral part of many professions - think cabin crew members who need to maintain a cheerful demeanour despite personal grief or disgust they may feel inside... But it's important not to unconsciously choose defence mechanisms such as emotion suppression over healthy coping mechanisms that promote emotional resilience.
Stigma around mental health care often leads people to hide their true feelings out of fear they'll be shamed... This inhibits self-compassion necessary for healing from traumatic experiences causing further emotional distress.
Suppressing and repressing emotions at work can have serious consequences for both productivity and well-being. If you’ve ever felt angry but ignored it, over time, this can impact your emotional health and lead to stress or even depression. Many people don’t recognize the impact of constantly suppressing emotions until they experience burnout.
Emotional intelligence helps you recognize and manage emotions rather than suppress them. Instead of ignoring behaviors linked to frustration, emotionally intelligent individuals address issues constructively. By understanding the consequences of repression, they can improve their emotional health and workplace relationships.
Yes. Long-term suppression can extend beyond work, preventing a fulfilling life. If you’ve ever felt angry at work but held it in, those emotions might resurface in unhealthy ways elsewhere. Developing emotional intelligence ensures that you adopt positive behaviors, reducing stress and lowering the risk of depression.
