How Ei Can Help You Be Taken More Seriously At Work

Communication Skills For Workplace Respect


Enhance Your Empathy

Feel empowered and understood; mastering empathy enhances workplace communication and relationships.

Manage Your Stress

Experience calm and control; learn to stay composed under pressure, enhancing decision-making and respect.

Develop Skilful Expression

Gain confidence and clarity; effectively articulate emotions and ideas, ensuring you are taken seriously at work.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

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  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
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  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Feeling overlooked at work can be frustrating. Emotional Intelligence (EI) plays a big role in preventing that. This training course will show you how using EI makes people take you more seriously at work.

  • Emotional Intelligence (EI) improves understanding of own and others' feelings, helping in better communication at work.
  • Effective communication with high EI can lead to being taken more seriously by colleagues, as it builds trust and respect.
  • Staying calm under pressure, expressing emotions safely, and understanding others' perspectives are key EI skills for success at work.
  • Developing EI involves self - awareness, empathy towards colleagues, and strong social skills for building professional relationships.
  • Using body language effectively and backing up ideas with evidence are important in enhancing credibility and respect in the workplace.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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 How Ei Can Help You Be Taken Seriously At Work

The Importance of Emotional Intelligence (EI) in the Workplace

Emotional Intelligence, or EI, plays a huge role at work. It helps us understand our feelings and the emotions of those around us, making teamwork smoother.

Understanding and managing emotions

Emotional intelligence is the key to both personal and professional success. - Stephen Covey

Mastering how we understand and manage our own emotions is a big part of emotional intelligence. It lets us stay calm under pressure. This skill also helps us avoid poor communication at work.

When we get how we feel, we can better control our actions. This means not letting stress take over. We end up making clearer decisions.

We also need to spot what others feel to communicate well. By doing this, we create a positive work environment where everyone feels heard and understood. Seeing things from another person's viewpoint strengthens teamwork and trust.

These steps are crucial for anyone wanting respect at work.

Effective communication

Effective communication is key in the workplace. It's all about sharing ideas, thoughts, and feelings in a way that others can understand. This means talking clearly but also listening well.

Good communicators make sure they get their point across without causing confusion or misunderstandings. They use simple words and adjust their talk based on who they're speaking to.

Having strong emotional intelligence (EI) plays a big part here. People with high EI know how to handle their emotions and recognise what others are feeling too. This helps them say the right thing at the right time.

They can read body language and pick up on nonverbal cues, which means they can connect better with colleagues and bosses. In turn, this makes it easier for them to be taken seriously at work because they communicate effectively, building trust and respect as they go along.

Building strong relationships

Building strong relationships at work starts with good emotional intelligence. You need to understand and respect the feelings of others. This way, you can talk better and help each other out.

It's crucial for teamwork and getting things done. Plus, when people feel understood, they trust more and work together easier.

Good relations mean listening well and sharing thoughts openly but kindly. It helps avoid conflicts and makes solving problems smoother. Being friendly and caring about your colleagues' views strengthens bonds.

These actions are key to a happy workplace where everyone feels valued and serious about their roles.

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People who feel understood are more receptive

How EI Can Help You Be Taken Seriously at Work

At work, having strong emotional intelligence (EI) can make all the difference in being taken seriously. It's about showing you understand your own feelings and those of others... which leads to better communication and respect from colleagues.

Communicate effectively and confidently

Effective communication is key in the workplace. It's not just about talking; it's about making sure others understand your message clearly. With high emotional intelligence (EI), you learn to express your ideas more effectively and listen actively to what others say.

This skill lets you share information, thoughts, and ideas in ways everyone gets, whether it’s through speaking or writing.

Successful communication starts with strong emotional intelligence.

By understanding emotions—yours and others'—you become better at picking the right time and way to communicate. For example, if a co-worker seems upset, an emotionally intelligent person would adjust their approach to be more empathetic.

This builds trust and makes people take what you say seriously because they see you respect their feelings. So, mastering EI doesn't just make us better communicators—it makes us leaders who can inspire collaboration and positive changes at work.

Staying calm under pressure

Staying calm under pressure is key in the workplace. It shows you can handle tough situations. This skill comes from good emotional intelligence (EI). With EI, you learn to understand your feelings and keep cool.

Managing stress well helps you think clearly and solve problems. You also become better at talking to others when things get hard.

To stay calm, focus on what you can control. Breathe deeply and look at the situation without panic. This approach makes others see you as a strong leader who manages challenges well.

It's about finding balance and not letting emotions take over. By doing this, everyone in the team feels more at ease too.

Expressing your own emotions safely

Talking about your feelings at work can be tricky. It's key to do it in a way that keeps things professional. You've got to know when and how to share what you're feeling. This means picking the right time and person for your chat.

Sometimes, writing down your thoughts first helps clear your head.

Using "I feel" statements is a smart move – like saying "I feel overwhelmed by this project's deadline." This shows you own your emotions without blaming anyone else. Always aim for calm and clear talk, even when the topic is tough.

Building this skill makes work better for everyone.

Understanding others' perspectives

Emotional intelligence is the key to understanding others and being understood. - Unknown

Seeing things from someone else's view helps a lot at work. It makes sure everyone feels heard and valued. This comes from good emotional intelligence (EI). People with high EI get why others feel a certain way.

They use this understanding to talk better and make stronger connections at work. This skill lets you solve problems faster because you know where everyone is coming from.

Building this skill takes practice. Listen more than you talk, and really think about what people are saying. Ask questions to see their point of view better. This doesn't just help at work; it improves all your relationships.

You become someone known for great communication and empathy, which are big wins in any job.

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People can't help arguing when they feel misunderstood

Developing Emotional Intelligence Skills

Boosting emotional intelligence skills is key. It helps you handle work challenges better and get along with others easily.

Self-awareness and self-regulation

Self-awareness means knowing what you feel and why. It helps you understand your own emotions. This understanding leads to better control, known as self-regulation. With self-regulation, you manage your reactions and respond in positive ways at work.

Developing these skills makes communication better. You can handle stress without losing calm. These abilities help in sharing thoughts clearly and listening well to others. They're key for good relationships at work.

Empathy and social skills

Empathy allows us to understand others' feelings and see things from their perspective. It's like putting ourselves in someone else's shoes. This skill helps us connect better with colleagues and build strong work bonds.

By truly listening to what others have to say, we can respond more thoughtfully. This makes the workplace a nicer place for everyone.

Social skills help us interact smoothly with others. They are about sharing ideas clearly and working well in teams. Good social skills make it easier to ask for help when needed and offer support to others too.

These abilities lead to a happier, more productive team where everyone feels valued and understood.

The ability to communicate effectively and empathetically is the foundation of building trust and strong relationships in any professional setting.

This emotional intelligence training course

This course on emotional intelligence training gives you the tools to understand and manage your emotions at work. You'll learn how to handle stress better, connect with coworkers, and make smart decisions.

The lessons focus on self-awareness, controlling feelings, and recognising others' emotions. It's not just about knowing what emotional intelligence is; it's about using it every day.

You will also pick up skills in empathy and social interactions, crucial for building strong work relationships. Through practical strategies, you’ll find out how to listen actively and assert yourself respectfully.

By the end of this course, mastering communication will feel easier. You'll see how emotional intelligence can help you be taken more seriously at work by showing confidence and understanding toward colleagues.

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He's now far more aware of his impact on others

The Role of Body Language in EI

Body language speaks volumes in emotional intelligence. It helps show what words can't, making your feelings and reactions clear.

Importance of nonverbal cues

Nonverbal cues play a key role in how we connect and talk to others at work. They include our facial expressions, gestures, posture, and eye contact. These cues can show if we're truly listening or if we understand what’s being shared with us.

Our body language often tells more about our feelings than words do. For example, crossed arms might show that one is not open to ideas.

Being good at reading these signs helps in understanding colleagues better. It makes teamwork smoother and reduces misunderstandings. Plus, using positive nonverbal signals can make your words more powerful.

Smiling when greeting a team member or nodding during a discussion shows you care and agree. Mastering this skill leads to stronger relationships at work.

How to use body language effectively

Body language plays a key role in how we communicate. It can boost our message or confuse it. Here's how to use body language to your advantage at work:

  1. Make eye contact: This shows you're focused and engaged. When talking or listening, look at the person. But, don't stare too hard.
  2. Stand tall: Good posture signals confidence. Keep your back straight and shoulders back, whether sitting or standing.
  3. Use hand gestures: They add to your words and make you more understandable. Keep gestures calm and controlled; avoid wild movements.
  4. Nod your head: It shows you're listening and understand what's being said. But, do it genuinely.
  5. Smile when appropriate: A smile can make people feel welcome and at ease around you. Yet, use it wisely based on the situation.
  6. Match facial expressions with what you're saying: If discussing something serious, show that on your face too.
  7. Keep personal space in mind: Respect others' personal space to keep them comfortable during conversations.
  8. Avoid crossing arms or legs: This can seem defensive or closed off—try to stay open in stance and attitude.
  9. Lean in slightly when someone is speaking to show interest but maintain a respectful distance.
  10. Use mirroring subtly: Reflecting the body language of the person you're speaking with can build rapport but don't mimic everything they do.

These tips help send clear signals about your attentiveness, openness, and respect for colleagues - essential for successful interactions in any workplace setting.

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She now feels more confident in tackling people

Practicing Open Communication

Talking clear and straight helps everyone. Listen well, speak your mind without fear, and you're on the path to get taken seriously at work.

Active listening

Active listening is key in any workplace. It means you really hear what others say, not just waiting for your turn to talk. You look at the person speaking, nod to show you understand and ask questions if something is not clear.

This skill shows respect and helps build trust between colleagues.

Practising active listening can make a big difference. It can stop misunderstandings before they start and makes others feel valued. When you listen well, people are more likely to listen to you too.

This builds stronger work relationships and can make your ideas stand out better.

Communicating assertively

Talking directly and clearly is key. You make your points without being rude or stepping on others' toes. It's about sharing your ideas confidently, showing you value yourself and others.

Think of it as a straight line – where what you think, feel, and say all match up.

“Assertive communication means expressing your own needs respectfully and listening to others, creating a win-win situation at work.”

This style lets everyone know where you stand and helps avoid misunderstandings. It’s not just about talking; it's also actively listening to feedback and responding thoughtfully.

This approach builds trust in professional relationships, making teamwork smoother.

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She now feels more confident in tackling people

Setting Boundaries and Managing Time

Setting boundaries and managing your time well are key to balancing work and life. They help you say no when needed, making sure you're not overworked.

Creating a work-life balance

Creating a work-life balance means finding time for both job tasks and personal activities. It's about managing your hours well so you can do things you enjoy, like hobbies or spending time with family.

This balance keeps stress low and happiness high. It helps you stay focused at work and more relaxed at home.

Saying "no" to extra tasks or requests that don't fit your schedule is part of creating this balance. It shows you value your time and mental health. Planning your day can also save time for rest or fun activities after work.

This way, life isn't all about work, but also enjoying moments that matter to you outside the office.

Saying no to tasks or requests

Learning to say no at work is a key skill for managing your time and energy. It shows self-awareness and respect for your own workload and limits. By saying no, you guard your work-life balance and set clear boundaries.

This doesn't mean you're not a team player. Instead, it helps you stay productive and avoid burnout.

It's crucial to communicate your refusal in a positive way. Explain why the task isn't feasible with your current responsibilities or offer an alternative solution if possible. This approach keeps the door open for future collaboration while making sure you can handle your core tasks effectively.

Saying no when necessary reflects strong emotional intelligence by acknowledging what you can realistically manage.

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Learn how to be both firm and fair

Building Professional Relationships and Alliances

Building strong ties at work can lead you to find mentors and support. Working closely with colleagues boosts your chances of success and learning.

Networking and finding mentors

Networking and finding mentors are key steps to grow at work. By meeting new people, you learn from their experiences. A good mentor can guide you, offer advice, and share lessons from their own journey.

They help you navigate challenges and celebrate your wins.

Finding a mentor means looking for someone whose work style and success inspire you. Reach out, ask questions, and show interest in learning. Be clear about what help you need. By forming these connections, you develop emotional intelligence that helps build better relationships at work.

Supporting and collaborating with colleagues

Working well with colleagues is key to success at work. Emotional intelligence (EI) plays a huge role here. It lets us see things from our co-workers' point of view and understand their feelings.

This makes teamwork smoother and more effective. Plus, it helps in creating a positive work environment where everyone feels valued and understood.

Sharing ideas openly and giving helpful feedback are parts of collaborating effectively. By listening actively to what others say, we can come up with better solutions together. EI encourages us to connect on a deeper level, making it easier to support each other through challenges.

This way, projects move forward faster, and goals are met more efficiently.

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Now he listens before jumping to conclusions

Using Evidence to Support Your Ideas

Back up your thoughts with facts to make a strong point at work. This way, you gain respect and people listen to what you say.

Backing up your thoughts with data

Using facts and data to support your ideas is a powerful way to be taken seriously at work. It shows you're not just talking; you have solid evidence. This approach can boost your credibility and respect among colleagues.

For instance, if you suggest a new strategy that could improve team efficiency, sharing data from successful case studies or research can make your argument stronger.

Sharing statistics or findings that align with company goals can also help in decision-making processes. It helps everyone see the big picture and understand why certain actions are worth taking.

So, next time you propose an idea, bring along some compelling data to back it up. This method not only strengthens your position but also encourages open communication and mutual respect in the workplace.

Using your emotions as evidence

Sometimes you can use your own emotions as evidence.  For example, if you say you are worried about something then nobody can contradict you. You are the world's best authority about how you feel. If you're worried about it, then that is an indisputable fact.

Gaining respect and credibility

Show your work and ideas with clear evidence. This makes people see you are serious and know what you talk about. Use facts, numbers, and real examples to back up your points. People listen more when they see the proof of what you say.

Talk in a way that shows respect for others' ideas too. Listen well and give feedback that helps everyone do better. This builds trust. When others feel respected, they respect you back.

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People used to be scared of him - no longer

How Ei Can Help You Be Taken Seriously At Work - Conclusion

Mastering communication and boosting your EI can really change how you're seen at work. With strong emotional intelligence, you're ready to share ideas clearly and listen well. You'll stay cool in tough spots and get where others are coming from.

This sends a clear message: you're someone worth listening to, ready for any challenge. That's how EI turns good workers into great leaders – by making sure they're heard loud and clear.

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Stand up for your ideas and also respect theirs

How Ei Can Help You Be Taken Seriously At Work - FAQs

1. What is emotional intelligence, and how does it help at work?

Emotional intelligence, or EI, means knowing your feelings and others'. It helps you talk better, handle stress, and get along with coworkers.

2. Can taking an emotional intelligence test improve my job performance?

Yes! Knowing your EI can show where you're strong and what to work on. This makes talking at work easier and can make your job go smoother.

3. How does understanding emotions lead to being taken seriously?

When you get how feelings affect talks and choices, you manage them better. This makes people see you as smart and in control – so they take you more seriously.

4. Does EI only matter for leaders?

Not at all! Everyone benefits from good EI because it improves how we chat with each other, solve problems together, and feel about our jobs.

5. How can I grow my emotional intelligence?

Practicing listening well, managing your reactions to stress wisely, learning from feedback without getting upset... these steps build up your EI bit by bit.

6. Why do emotionally intelligent people do well in teams?

They're great at seeing things from others' views, keeping cool under pressure, and solving conflicts smoothly – making the team work like a dream together.

7. How can improving my communication skills enhance my reputation at work?

Effective communication skills are fundamental for being taken seriously at work. Developing your communication style to be clear and concise can improve how your ideas are received. Emotional intelligence plays a crucial role in this process by allowing you to tailor your communication styles to suit different audiences, ensuring your message is always understood and respected.

8. What role does emotional awareness play in conflict resolution at work?

Emotional awareness is essential when managing conflicts effectively in a professional setting. By understanding and acknowledging your own emotional triggers as well as those of others, you can approach conflict resolution with empathy and a calm demeanour, fostering a productive work environment and maintaining strong interpersonal relationships.

9. How can EI help in managing stress and workplace stress?

Emotional intelligence plays a significant role in stress management by equipping you with self-regulation skills to manage stress effectively. Recognising the early signs of workplace stress allows you to implement strategies to alleviate stress before it impacts your job performance and employee satisfaction.

10. In what ways can leadership communication benefit from emotional intelligence?

Leadership communication that incorporates emotional intelligence ensures that leaders not only convey their directives effectively but also resonate with their team on an emotional level. This ability to communicate with empathy and understanding can enhance job satisfaction and promote a positive work environment.

11. How does cultivating empathy contribute to achieving organisational goals?

Cultivating empathy within organisational culture is a key strategy for successful leadership. When leaders and employees understand and share the feelings of their colleagues, they are more likely to engage in constructive feedback and cooperation, which are critical for achieving organisational goals and improving overall job satisfaction.

12. Can developing one's social intelligence impact personal and professional success?

Yes, developing one's social intelligence by practicing active listening and being self-aware enhances both personal and professional success. These emotional skills allow for better understanding and managing emotions effectively, which are crucial for maintaining successful relationships and a strong professional network.

By integrating these emotional intelligence concepts into daily work life, professionals can significantly improve their effectiveness and the quality of their workplace interactions.

11. How can cultivating empathy and understanding other person's concerns improve your influence in organisational culture?

Cultivating empathy within organisational culture helps you genuinely understand and address other person's concerns, which is crucial for effective leadership. This approach not only enhances verbal communication by ensuring your messages are considerate and well-received but also strengthens your position as someone who is deeply invested in the well-being of the team.

12. What role does emotional regulation play in managing emotions during high-stress situations in the business world?

Emotional regulation is essential for managing emotions effectively, particularly in the high-pressure settings of the business world. By applying emotional regulation skills, you can prevent negative emotions from escalating, which supports maintaining a positive relationship with colleagues and upholds a professional image that contributes to being taken seriously at work.

13. How can practicing active listening and using effective communication tools aid in achieving organisational goals?

Practicing active listening enhances your ability to effectively communicate with colleagues, using communication tools that facilitate clearer and more direct exchanges. This not only helps in aligning personal values with the broader organisational culture but also directly contributes to achieving organisational goals through improved cooperation and mutual understanding.

14. How does enhancing cognitive ability and focusing on ongoing evaluation research contribute to professional development and influencing skills?

Enhancing cognitive ability and engaging in ongoing evaluation research are key for developing influencing skills and becoming an effective leader. Cognitive skills help in analysing complex situations and developing strategic solutions, while ongoing research keeps you informed about the latest trends and best practices, making you a valuable asset in any professional setting.

15. How can effective leaders use emotional intelligence to prevent communication breakdowns and foster a positive work environment?

Effective leaders use emotional intelligence to anticipate and prevent communication breakdowns by adapting their communication style to the needs of their team. By actively cultivating empathy and practicing active listening, leaders can ensure that their communication is clear and responsive to the team's needs, fostering a positive work environment where everyone feels valued and understood.

16. In what ways does integrating personal life experiences with personal values impact your professional relationships?

Integrating personal life experiences that reflect your personal values into your professional interactions can greatly enhance your interpersonal relationships. This integration shows authenticity and honesty, which are crucial for building trust and respect. Managing emotions derived from personal experiences also shows emotional maturity, crucial for being taken seriously in professional settings.

Now by involving people he takes them with him

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The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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