Behavioural Management: Building A Thriving Workplace With Emotional Intelligence

Behavioral Management Strategies for Success


Enhance Communication

Master emotional intelligence to handle tough conversations with confidence and empathy, enhancing relationships.

Stress Management

Leaders with high emotional intelligence manage stress well, fostering a supportive, safe work environment.

Behavioural Change

Repeated practice and feedback ensure lasting improvements, boosting confidence and team dynamics.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
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  • Cargill 2
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  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
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  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Struggling with workplace conflicts or unproductive team dynamics? Emotional intelligence is key to addressing these issues and fostering a thriving work environment. On this training course, you'll learn practical strategies for building emotional intelligence skills that improve communication, manage stress, and enhance relationships at work.

  • Emotional intelligence plays a crucial role in enhancing workplace relationships, reducing conflicts, and fostering a collaborative environment. Workers understand and respect each other’s feelings better.
  • Leaders with high emotional intelligence manage stress effectively, make wise decisions under pressure, and promote a psychologically safe workplace. They encourage open conversations about emotions.
  • Setting SMART targets ensures clear and achievable goals for behaviour management. Clear criteria help track progress towards specific objectives like improving teamwork or increasing sales by 10% in the next quarter.
  • Understanding reasons behind employees' misbehaviours helps leaders address issues such as seeking attention or avoiding tasks due to boredom. Addressing these motives improves overall team dynamics.
  • Rewards for positive behaviour boost morale and job satisfaction. Immediate feedback, public recognition, and tailored rewards motivate employees to maintain good performance and enhance productivity.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Behavioural Management: Building A Thriving Workplace With Emotional Intelligence

Analysing Human Behaviour

Analysing human behaviour helps us understand why people act in certain ways. It's important to observe and engage with their thoughts too.

Reasons for people’s behaviours

People's behaviours at work can differ. Many reasons explain why they act a certain way.

  1. Personal beliefs and values: These shape how people make choices and interact with others.
  2. Past experiences: What someone has gone through can affect their behaviour in different situations.
  3. Current emotions: Feelings like stress, happiness, or anger can change how a person behaves.
  4. Mental health: Challenges like anxiety or depression influence actions and reactions.
  5. Work environment: A positive workplace encourages good behaviour, while a negative one may cause problems.
  6. Relationships with colleagues: Strong bonds with teammates lead to better collaboration; conflicts result in tension.
  7. Job satisfaction: Enjoying one's job improves enthusiasm and productivity; dissatisfaction causes low morale.
  8. Leadership style: Leaders who practice emotional intelligence foster trust and respect; harsh leaders create fear and resentment.
  9. Team dynamics: Balanced teams support each other, while unbalanced teams struggle with cooperation.

Understanding these factors helps in managing behaviours effectively in the modern workplace, creating a thriving environment for everyone involved

Aims of misbehaviour

Employees misbehave for various reasons in the workplace. Understanding these reasons can help address and manage such behaviours effectively.

  1. Seeking Attention: Some employees may act out to gain attention from peers or supervisors. This could be because they feel neglected or want recognition for their efforts.
  2. Avoiding Tasks: Certain tasks can seem boring or difficult. Employees might misbehave to avoid these responsibilities, trying to pass them on to others.
  3. Power Struggles: Misbehaviour could be a way to assert control. Workers might feel undervalued and use disruptive actions to show their influence.
  4. Expressing Frustration: High-stress levels and unmet needs can lead to frustration. Employees might act out due to pent-up anger about work conditions or lack of communication.
  5. Seeking Revenge: Past grievances or perceived injustices can motivate revengeful behaviour. These employees aim to 'get back' at those who wronged them.
  6. Testing Limits: Some individuals push boundaries intentionally, trying to see how much they can get away with before facing consequences.
  7. Low Self-Esteem: Poor self-image often causes negativity towards oneself and others. Such workers may engage in misbehaviour as a cry for help or validation.
  8. Lack of Skills: Employees lacking necessary skills may feel overwhelmed and resort to disruptive actions as a coping mechanism.
  9. Personal Issues: Problems outside the job can spill over into work life, affecting performance and leading to inappropriate behaviour.
  10. Communication Breakdown: Misunderstandings and lack of clear instructions can cause confusion, resulting in mistakes that appear as misbehaviour.

Understanding these motives is key in behavioural management within the workplace environment, fostering better emotional intelligence among employees and leaders alike.

Spotting mental health challenges

Spotting mental health challenges in the workplace is key for maintaining strong relationships and a positive work culture. Signs might include changes in mood or behaviour, such as withdrawal from social interactions or decreased performance at work.

Emotional intelligence helps leaders identify these signals early.

Engaging with team members regularly fosters an environment of mutual respect and understanding. Listening actively and showing empathy can help reveal deeper issues that may affect one's mental well-being.

Workers who feel valued are more likely to open up about their struggles.

A thriving workplace values both emotional intelligence and employee well-being.

Engaging with other people’s thoughts

Putting yourself in someone else’s shoes helps build understanding. Listening carefully to others is key. It shows you care about their feelings and ideas.

Ask open-ended questions. This invites more than just yes or no answers. Such questions help people share their true thoughts and emotions, fostering deeper connections within the team.

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Now by involving people he takes them with him

Strategies for Behaviour Management at work

Use rewards and set SMART targets to guide actions... Reduce negative behaviours by involving the team in goal setting.

Using rewards

Rewards can help manage behaviour at work. They encourage positive actions and motivate employees.

  1. Identify Desired Behaviours: Pick out behaviours that need improvement or encouragement, like teamwork or punctuality.
  2. Set Clear Criteria: Make sure everyone knows what they need to do to earn rewards. This could be finishing tasks on time, helping others, or meeting sales targets.
  3. Variety of Rewards: Offer different types of rewards like gift cards, extra time off, or praise during meetings. Not everyone is motivated by the same things.
  4. Immediate Feedback: Give rewards soon after the desired behaviour occurs. This helps employees connect their actions with the reward.
  5. Public Recognition: Acknowledge achievements in front of peers to boost self esteem and encourage others to follow suit.
  6. Fair Distribution: Ensure all employees have equal chances to earn rewards. This prevents feelings of bias or unfairness.
  7. Combine with Goals: Link rewards with SMART targets (Specific, Measurable, Achievable, Relevant, Time-bound). This makes objectives clear and attainable.
  8. Encourage Team Efforts: Offer group rewards for team accomplishments to foster collaboration and unity within the workplace culture.
  9. Regular Review: Reassess the reward system periodically to ensure it continues to align with team goals and remains motivating.
  10. Personal Touches: Tailor some rewards based on individual preferences for more impact—like a personalised note from a manager or a favourite treat.

Using these strategies increases job satisfaction and builds a thriving workplace with emotional intelligence skills at its core.

Establishing SMART targets

Establishing SMART targets helps in setting clear and achievable goals. This method ensures that everyone knows what to aim for.

  1. Specific: Make sure the goal is clear and precise. For example, instead of saying "improve sales," say "increase sales by 10% in the next quarter."
  2. Measurable: Include a way to track progress. For instance, you might say, "reduce customer complaints by 15% over six months." This makes it easy to see if you're getting closer to your goal.
  3. Achievable: Set realistic goals. If the team has never increased sales by more than 5%, aiming for a 10% increase might be too much.
  4. Relevant: Ensure the goal aligns with broader company objectives. If the company's focus is on building customer satisfaction, set a target like "boosting positive reviews online by 20%."
  5. Time-Bound: Assign deadlines to create urgency. A deadline such as "complete training for all staff within three months" keeps everyone on track.

These steps help create a clear path towards achieving professional success in the workplace.

Reducing negative behaviours

Reducing negative behaviours at work is crucial. Everyone can help make the workplace better.

  1. Identify Triggers: Know what sets off negative emotions. This can help in avoiding or addressing them early.
  2. Clear Communication: Ensure everyone knows their roles and responsibilities. Clear instructions reduce misunderstandings.
  3. Training and Development: Offer emotional intelligence training. Help employees improve self-awareness and manage emotions.
  4. Promote Positive Behaviours: Reward good behaviour to motivate others. Recognise efforts that contribute to a positive work environment.
  5. Set SMART Goals: Create specific, measurable, achievable, relevant, and time-bound goals for behaviour improvements.
  6. Support Mental Health: Provide resources for mental health challenges. Encourage open discussions about wellbeing.
  7. Build Trust: Foster trust among team members through transparency and support. Trust reduces conflicts and promotes cooperation.
  8. Monitor Progress: Keep track of behavioural changes over time. Adjust strategies as needed to continue improvement.
  9. Engage Employees: Involve teams in setting behavioural goals together. Engagement increases buy-in and commitment.

Reducing negative behaviours leads to a happier, more productive workplace where everyone feels valued and respected.

Engaging others in setting behaviour goals

Employees are more motivated when they help set their own behaviour goals. It creates a sense of ownership and involvement.

  • Hold team meetings: Discuss the company's vision and values. Encourage everyone to share their thoughts on desirable behaviours.
  • Ask for input: Involve team members in creating behaviour guidelines. This leads to better adherence as they had a say.
  • Set clear expectations: Ensure everyone knows what is expected of them. Use simple language and avoid jargon.
  • Use examples: Show real world examples of good behaviour within the company. This helps employees visualise what is expected.
  • Be specific with goals: Make sure goals are SMART (Specific, Measurable, Achievable, Relevant, Time-bound). This makes it easier to track progress.
  • Provide resources: Offer tools and support that help employees meet their behaviour goals. Training sessions can be helpful.
  • Regular check-ins: Schedule regular meetings to discuss progress and any challenges faced by team members.
  • Recognise achievements: Celebrate small wins and acknowledge efforts publicly. Recognition boosts morale and encourages continued good behaviour.

Engaging others in setting behaviour goals fosters a collaborative work environment filled with positive energy. Everyone feels valued and more likely to contribute their best selves at work.

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Learn to get taken more seriously

Emotional Intelligence and Its Role in Behaviour Management

Emotional intelligence helps understand and manage feelings, both your own and others'. It plays a key role at work by improving how people get along.

Explanation and importance of emotional intelligence

Emotional intelligence, or EQ, means the ability to understand and manage your own emotions. It also involves recognising and responding to others' feelings. High EQ helps form positive relationships at work.

It can improve communication and reduce conflicts.

Understanding emotional intelligence is key in a thriving workplace. Leaders with high EQ handle stress better and make wiser decisions. They foster teamwork by showing empathy and compassion.

This leads to more positive outcomes for everyone involved in the organisation.

Enhancing self awareness and self-management

Self-awareness is key to managing your emotions. It means understanding your own feelings and knowing how they affect your actions. This helps you react better in different situations at work.

Improving how self aware you are boosts confidence and reduces stress.

Next, self management allows you to control impulses and stay calm under pressure. You can set clear goals, handle challenges smoothly and keep a positive outlook. Effective leaders use high emotional intelligence for decision making and stress management, which creates a psychologically safe workplace where everyone feels valued.

Developing social awareness

Developing social awareness helps improve workplace relationships. It involves understanding the feelings and needs of others around you. For instance, emotionally intelligent leaders can spot when a team member feels stressed or unmotivated.

This skill allows them to offer support and encouragement at the right time.

Engaging with people’s thoughts also plays a role in fostering positive interpersonal relationships. By truly listening to colleagues’ concerns, workers can build trust and empathy.

High performing teams benefit from this type of understanding, leading to better collaboration and effective communication in the workplace.

Forming positive interpersonal relationships

Positive interpersonal relationships in the workplace boost team performance and job satisfaction. Emotionally intelligent workers listen actively, show empathy, and communicate clearly with colleagues.

This fosters trust and understanding among team members.

Effective leaders promote self-awareness within their teams by encouraging open conversations about goals. They help others manage stress and resolve conflicts constructively. Companies that prioritise emotional intelligence see stronger bonds among employees, leading to a more positive work environment where everyone feels valued.

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Learn how to be soft on the person yet tough on the issue

Enhancing Workplace Environment with Emotional Intelligence Skills

Using emotional intelligence, teams communicate better and understand each other more. It creates a positive work culture where everyone feels valued.

Influence on team interactions

Emotional intelligence improves team interactions by building better understanding among members. Workers recognise and respect each other’s feelings. They listen actively and respond with empathy, making everyone feel valued.

Leaders with high emotional quotient communicate effectively. Their ability to manage stress helps resolve conflicts quickly, fostering a positive work culture. This creates a collaborative environment where goals are clearer, and teamwork is stronger.

Emotional intelligence in the workplace boosts job satisfaction and mental health for everyone involved.

Fostering a constructive work culture

A work environment filled with positive emotions boosts morale. Managers should use rewards to encourage good behaviour. SMART targets help employees aim high and achieve their goals.

Emotionally intelligent leaders shape a healthy company culture. They show empathy and have open conversations about feelings. This promotes teamwork, making everyone feel valued. Conflict resolution skills prevent arguments from harming the team's spirit, fostering stronger bonds among co-workers.

Resolving workplace conflicts

Conflicts in the workplace can disrupt the whole team. Using emotional intelligence helps to manage these issues better. Recognising your own emotions and those of others is key. It allows you to respond calmly and constructively.

High emotional intelligence boosts empathy, making it easier to understand colleagues' viewpoints. Effective communication with active listening eases tensions and resolves disputes quickly.

Leaders who practice self-awareness often excel in conflict management, leading to a happier, more productive work environment.

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People used to be scared of him - no longer

Elevating Emotional Intelligence in Leadership

Leaders with strong emotional skills can communicate better and make good decisions under pressure. They also create a safe place for their team to share ideas and concerns.

Enhancing communication and decision-making

Good communication is key to making smart decisions. Emotional intelligence helps leaders share their ideas clearly. This builds trust among team members. It also makes it easier for everyone to understand each other’s feelings and points of view.

Effective leadership involves using emotional intelligence to improve decision-making skills. Leaders who listen actively and show empathy can solve problems better. They make choices that benefit the whole team, fostering a positive work environment.

Handling stress and emotional challenges

Leaders with high emotional intelligence can better manage stress and emotional challenges. They use positive psychology to stay calm under pressure. This makes it easier to address problems at work without losing their cool.

Building self-awareness helps in recognising personal stress triggers. It also aids in managing emotions before they lead to conflict. Employees feel valued when leaders show empathy and understanding, which promotes a psychologically safe workplace.

Promoting a psychologically safe workplace

Encourage open conversations. Make sure everyone feels valued and heard. Workers should express their emotions without fear of judgement. Build strong relationship skills within the team.

Leaders play a key role in this process by practicing self-awareness and showing empathy. They should handle stress well, fostering emotional agility. This environment helps improve job satisfaction and mental health across the board, making it easier to manage conflicts calmly and fairly.

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Now he listens before jumping to conclusions

Techniques for Enhancing Emotional Intelligence

Techniques for Enhancing Emotional Intelligence: Practising how to listen with empathy makes people feel understood - discover more ways to build these skills!

Practising active listening with empathy

Active listening with empathy means paying full attention to others. Look at the speaker, nod, and show that you care about their feelings. Ask questions if something is unclear. This helps build trust and understanding in the workplace.

It creates a positive work culture where everyone feels heard. Emotional intelligence helps people understand each other better. It makes resolving conflicts easier and makes teamwork stronger.

Practice this skill every day to see improvements in your team's self-awareness and communication skills.

Practising expressing your own emotions with assertiveness

Practising expressing your own emotions with assertiveness helps you communicate clearly. It shows that you respect both yourself and others. Start by using "I" statements to express feelings without blaming anyone, like saying, "I feel upset when meetings start late" instead of accusing someone directly.

Developing emotional intelligence in this way builds self-confidence and strengthens relationships at work. This skill can improve team interactions and create a more positive workplace culture.

Expanding emotional vocabulary

Expanding your emotional vocabulary can help you understand and express feelings better. Use words like "frustrated," "anxious," or "elated" instead of just saying you feel bad or good.

This detail helps others know exactly how you're feeling.

Practising expressing emotions with assertiveness builds self-confidence and stronger bonds at work. It allows for creative leadership, enhancing the team's self-awareness and relationship management skills.

Knowing specific names for emotions improves communication, fostering psychological safety in the workplace.

Encouraging self-reflection

Self-reflection helps improve emotional intelligence. It allows you to understand your primary emotions and manage reactions better. By practising self-awareness, you can recognise what triggers certain feelings and how to handle them calmly.

Create a habit of regular reflection by setting aside time each day or week. Write in a journal about your thoughts and feelings at work. This practice builds self-confidence and aids in personal growth.

A reflective mindset fosters honesty with oneself, leading to constructive feedback and continuous self-improvement.

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How aware are you of your effect on others?

Behavioural Management At Work Case Studies

Many companies have used emotional intelligence to create happy and healthy workplaces. These businesses saw big improvements in job satisfaction and mental health.

Profiles of successful emotionally intelligent companies

Some of our clients have shown strong emotional intelligence. These companies leaders focus on communication and stress management. This helps team members to work better together. Google also offers EQ training for its employees.

Apple is an example of a company that values emotional intelligence. Leaders at Apple encourage honest conversations about goals and feelings. They create a psychologically safe workplace where people feel valued and heard.

Benefits realised in job satisfaction and mental health

A workplace with high emotional intelligence leads to happier staff. It creates better job satisfaction and mental health. Workers feel understood and valued. They manage stress better, reducing burnout levels.

When leaders show empathy, it boosts team morale. They handle conflicts calmly, making work less stressful for everyone. This positive environment helps workers stay motivated and engaged throughout the day.

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Assertiveness, Listening Skills and Emotional Intelligence Training

Implementing Emotional Intelligence Initiatives in the Workplace

Offer training sessions to teach employees about emotional intelligence. Create a culture where sharing and understanding emotions is valued.

Organising training and workshops

Our training sessions are created to boost emotional intelligence at work. We start with short, one-to-one coaching sessions. Focus on self-reflection, active listening with empathy, and expressing emotions assertively.

Your experts and experienced trainer can guide these activities. We plan interactive exercises, like role-playing and group discussions, for team members to practice emotional intelligence skills in real-life scenarios.

This hands-on approach helps everyone grow their EQ skills effectively.

Integrating emotional intelligence into organisational culture

Organisations must invest in training and workshops to build emotional intelligence. These sessions teach employees about self-awareness, empathy, and managing emotions. They learn to recognise their own feelings and understand others’ emotions better.

Business leaders should set examples by practising self-awareness. This creates a culture where everyone feels valued and heard. It helps boost team morale, reduce conflicts, and improve overall job satisfaction.

Integrating these skills makes communication clearer and decision-making stronger.

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Are you helping them think for themselves?

Conclusion: Behavioural Management And The Importance of Emotional Intelligence in Building a Thriving Workplace

Emotional intelligence makes the workplace better. It helps people understand each other and work well together. Leaders with emotional skills handle stress and make good choices. All workers feel valued, leading to a happier place.

This boosts team spirit and success for everyone involved.

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He's now fare more aware of his impact on others

Behavioural Management at work FAQs

1. What is behavioural management in the workplace?

Behavioural management in the workplace involves using emotional intelligence to create a positive and thriving environment.

2. How can I improve my own emotional intelligence?

You can improve your own emotional intelligence by practicing self-awareness, self-reflection, and building self-confidence through various activities or reading books on emotional intelligence.

3. Why is team’s self-awareness important for future leaders?

Team's self-awareness helps future leaders understand their team better, fostering deeper levels of trust and collaboration within an organisational culture.

4. Can technical skills alone make a good leader?

No! While technical expertise is important, having strong emotional intelligence is crucial for managing people effectively at a deeper level.

5. How does body language play into building a thriving workplace with emotional intelligence?

Body language helps communicate emotions clearly; understanding it aids in improving both individual and team's self-awareness, contributing to overall organisational success.

People can't help arguing when they feel misunderstood

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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