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  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with the member of staff demotivated and feeling that I was 'unfair'.

I have also used the skills to stop me getting bogged down in excuses. 

I have used the skills in emails and phone calls as well as face-to-face. 

I have also re-confronted - have not given up when the situation has not been resolved the first time.

If 10 is fully met I would rate my needs being met as 9.

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Video Introduction