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  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Does your feedback help people change?
    Does your feedback help people change?
  • How are you coming across to your boss?
    How are you coming across to your boss?

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them cry and without allowing them to get off the hook with their usual excuses.

In fact I probably got more out if it than any other course I've been on because usually you come back with the best intentions of implementing what you've learnt but with this it educates you so that it becomes part of you before the course is up.

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Video Introduction