Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

This is the best non-techincal course the company has ever put me on because it's the most useful. 

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

He now gains support through his willingness to involve people more and take them with him.

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...