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  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • How are you coming across to your boss?
    How are you coming across to your boss?

Testimonials From Participants

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belligerent' employee.  Thanks to the three days I spent with you and the others (during the course) I was able to negotiate effectively during the role-player and basically nailed that part of the interview along with my competency questions.  Had I not been on your course I do not think I would have been able to handle that situation as effectively as I did and I certainly don't think I would have been offered the role.  A big thank you.

This is the best non-techincal course the company has ever put me on because it's the most useful. 

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like that."

A lesson for life!

The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively".

Definitely a course to be added in the training plan.

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment.  Particularly the coaching sessions in preparation for the training event provoked introspection.  An unexpected spin-off has been a modification of my written communication – where similar concepts can be used as practised intensely at the course.

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with the member of staff demotivated and feeling that I was 'unfair'.

I have also used the skills to stop me getting bogged down in excuses. 

I have used the skills in emails and phone calls as well as face-to-face. 

I have also re-confronted - have not given up when the situation has not been resolved the first time.

If 10 is fully met I would rate my needs being met as 9.

I feel that my relationship with other attendees has improved massively following the session.

I'd say 9/10 for what I've got from the course as I said before, not only for what I learnt, but in building bridges between those of us in the company who took part.

 

 

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them cry and without allowing them to get off the hook with their usual excuses.

In fact I probably got more out if it than any other course I've been on because usually you come back with the best intentions of implementing what you've learnt but with this it educates you so that it becomes part of you before the course is up.

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind.

A tangible impact to your life and working environment, and a great self-awareness wake-up call.

The thing I like most is the very simple approach that I can't forget but only want to practise more and more.

It was truly an investment in my success!

I can't recommend this course enough.

It has genuinely been the most impactful course I have ever completed.

Understanding that I can be assertive whilst still being warm and friendly was a revelation.

I use the techniques Alex taught me every week.

Showing empathy in both my verbal and written communication is having a positive effect on the way people respond to me and is helping to develop better more honest relationships.

Understanding that it is ok to say how I feel and what I need has changed my communication style and my working relationships.

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the course.)

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Examples of Training Needs Met

Very logical but not creating enough rapport Read More...
Allowed his meetings to get out of hand Read More...
Forceful communicator who created friction Read More...
Lots of energy and ideas but little attention for his clients Read More...
Not delegating or developing others Read More...
Flying high but creating a tense atmosphere Read More...
Respected specialist who was too quiet at meetings Read More...
Well intentioned but demoralising his team Read More...
Very diligent but hated dealing with difficult people Read More...
Enormous enthusiasm but little sensitivity Read More...
Preparing for a more challenging role Read More...
Technically very sound but lacking persuasive skills Read More...
Difficulty communicating with non-technical people Read More...
Had a positive attitude but gave a negative impression Read More...
Being more assertive would help career go better Read More...

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