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  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • How are you coming across to your boss?
    How are you coming across to your boss?

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was highly satisfied with the course. It was very effective and his improvement is invaluable.

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Video Introduction