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  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • How are you coming across to your boss?
    How are you coming across to your boss?

Testimonials From Bosses

He now gains support through his willingness to involve people more and take them with him.

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great lengths to gain commitment and help from his team.

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping solve problems when normally they would have expected resistance.

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very positive change in his behaviour.

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing department. She feels that the course has been life-changing.

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meetings; previously she would wish to command and push the direction of the meeting, often showing outward signs of frustration by her language choice. Since the course she has effectively altered her behaviour to allow for more productive and less combative meetings. She can be direct but she has made significant steps to negotiate and communicate with individuals to gain more out of them in a collaborative way.

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, where he has managed .... and the other professionals in a much more constructive manner and has achieved consensus on his ideas. Another is the way he has turned around his relationship with ....

My concern is that he may gradually go back to his old ways but this hasn't happened to date. 

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. He rarely interrupts anyone now which is pleasing. 2. presenting his opinion in a considerate way without upsetting his listeners.

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and behaviours have on people.

 

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was highly satisfied with the course. It was very effective and his improvement is invaluable.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

Read More...
Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

Read More...
Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

Read More...
Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

Read More...
The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

Read More...
Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

Read More...
Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

Read More...
Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

Read More...
Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

Read More...
Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

Read More...
Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

Read More...

Examples of Training Needs Met

Allowed his meetings to get out of hand Read More...
Very diligent but hated dealing with difficult people Read More...
Preparing for a more challenging role Read More...
Flying high but creating a tense atmosphere Read More...
Respected specialist who was too quiet at meetings Read More...
Lots of energy and ideas but little attention for his clients Read More...
Very logical but not creating enough rapport Read More...
Being more assertive would help career go better Read More...
Not delegating or developing others Read More...
Technically very sound but lacking persuasive skills Read More...
Difficulty communicating with non-technical people Read More...
Well intentioned but demoralising his team Read More...
Enormous enthusiasm but little sensitivity Read More...
Forceful communicator who created friction Read More...
Had a positive attitude but gave a negative impression Read More...

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