She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meetings; previously she would wish to command and push the direction of the meeting, often showing outward signs of frustration by her language choice. Since the course she has effectively altered her behaviour to allow for more productive and less combative meetings. She can be direct but she has made significant steps to negotiate and communicate with individuals to gain more out of them in a collaborative way.