He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. He rarely interrupts anyone now which is pleasing. 2. presenting his opinion in a considerate way without upsetting his listeners.
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"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
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