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In his efforts to avoid acting like an autocrat this manager allowed arguments to develop between members of his department at meetings. He hoped that in that good sense and reason would prevail in the end. But his people were frustrated at the time they felt was being wasted in debate. His management training need was to learn how to keep a tighter grip on the reigns in meetings, how to resolve conflict and disagreement between members, and also how to assert his managerial authority and make a decision.


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