Soft Skills Training - A Management & Leadership Course

Course Summary

Persuade WITHOUT arguing,
Criticise WITHOUT antagonising,
Confront difficult issues confidently,
Be tough on the issue and soft on the person.

Training Objectives

This course will be good for you if you're looking to bolster your soft skills and become more trusted and successful in your role. You'll get hands-on practice dealing with difficult people, managing conflict, developing empathy and assertiveness - all while knowing how to provide honest feedback without damaging relationships. You'll learn how to tackle tough issues whilst being considerate of others.

Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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How Can You Have Confidence This Soft Skills Training Is One Of The Best?

Positive Effects of Soft Skills Training

Our clients tell us that they consistently see positive changes in their employees after the training – increased collaboration, communication and problem-solving skills, plus uplifted motivation, morale and enthusiasm. On top of this, line managers are usually very satisfied with the results - so much so that many happily recommend our services to others! To make sure these effects last longterm we regularly follow up with customers post-training to understand what impact it has had on them.

Personalised Coaching and Real-World Learning

We make a big effort to create an atmosphere of trust and support that allows you to learn through real-world examples. You'll have your own personal coach, so you can receive tailored advice that builds confidence in applying skills as you're learning them.

Value of Practical Skills and Customer Satisfaction

Our clients love the courses we offer. They tell us time and again that practical skills are more valuable than theoretical knowledge. We're especially delighted to hear that our assertiveness training and empathy training always exceeds their expectations!

Free Coaching Session for Professional Development

Are you curious about how we can help you sharpen up your soft skills? Our free initial coaching session will give you a taste of the incredible benefits that these trainings can offer. Don't miss out - take this opportunity for professional development and experience firsthand what could be an awesome transformation in no time!

Core Competencies and Interpersonal Skills for Success

This particular soft skills training course has been running for more than 40 years. It is designed to equip employees with the core competencies, interpersonal and communication skills needed for success in your everyday roles. With a focus on understanding people and problem solving, it provides an opportunity to hone essential skill-sets that can be transferred between teams, functions and job roles. Dedicating an entire course solely to soft skills helps establish a culture of professionalism and colaboration within the workplace that promotes employee retention, improved efficiency and heightened productivity.

Tailored Course for Different Job Functions

From personality traits such as resilience and empathy, through to practical examples of managing difficult people this soft skills help employees better understand how they can contribute towards both individual tasks and larger company goals. The course is tailored specifically to different job functions helping participants recognise problems quickly while also improving their ability to communicate effectively with colleagues or customers when delivering solutions.

Focus on Real-Life Scenarios and Self-Awareness

This type of training focuses heavily on real life scenarios versus theoretical frameworks allowing you to develop self-awareness which then enables you to approach difficult conversations or build new relationships confidently in order for you to deliver better results for your employer.

Cost-Effective Online Training for Desired Outcomes

Cost effectiveness is an important factor too since most employers do not have large budgets nor time available for team members to be off for a long time, so the use of online courses provides alternative options while still equipping employees with desired outcomes from the course itself.

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Choosing The Right Soft Skills Training Course - For You

This soft skills course is designed to help you gain the necessary skills for success in the workplace. It equips you with communication and interpersonal abilities which can make a real difference. Whether looking at team building or problem-solving, this course is dedicated solely to the subject of soft skills development. We offer a combination of face-to-face workshops as well as online coaching, there's something available that will fit your needs and budget.

The course content is tailored to match your company goals and objectives to ensure long term success. It includes practical assignments such as navigating difficult meetings, taking part in difficult conversations and building rapport so that your team can put their new knowledge into practice right away.

This training package covers topics such as active listening with empathy, communication essentials, leadership strategies and teamwork skills which are all vital soft skills that each employee should know how to use effectively. We'll ask each participant to nominate a person they'd like to invite us to contact for a breifing about their training needs, both before and after the training has begun, so that your bosses perspective can be taken into consideration when authoring the tools you'll use on the course, and the scenarios you'll practice. This will ensure each person is equipped with the necessary tools for completing specific tasks accurately and efficiently.

When choosing a course you'll want to be reassured that it provides cost effective solutions for boosting morale across departments while heightening productivity levels - this helps avoid any potential pitfalls associated with poor decision making or lack of motivation within teams needed for successful implementations of solutions. By selecting this particular soft skills training program for your business you can be confident it will have a positive impact on both individual performance outcomes as well as organisational growth overall!

On this course you'll learn the fundamentals of soft skills and how to apply them in practical situations. These include core skills such as communication, collaboration, coaching and feedback. You'll also cultivate important interpersonal skills like empathy, assertiveness and emotional intelligence that'll help you build meaningful relationships with colleagues and customers alike.

On this soft skills training program you'll be invited to participants to engage in practical role-play situations and relationships so you'll develop hands-on experience in real life scenarios instead of just theoretical instruction.

You'll leave the course feeling more equipped to handle difficult conversations in a professional manner while staying true to your values. Overall, you can expect improved performance from employees becasue this whole course is dedicated and solely focused on developing your soft skills!

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A Practical Guide To Soft Skills

What soft skills can do for you

What are soft skills?

These are the interpersonal relationship skills that make organisations function collaboratively and cooperatively, where employees are encourage to talk to one another and to negotiate whenever there is disagreement about how best to solve problems that inevitably arise. The content of a thorough soft skills curriculum include, communication skills, problem-solving, leadership, interpersonal, team-work, conflict resolution, feedback and constructive criticism. Improving any of these can make an enormous difference to an employees moral, productivity of a workforce and employee retention.

What is the difference between soft skills and hard skills?

Hard skills refer to technical skills. For many there comes a point in their career where the drive, knowledge, skill and technical ability that made them successful in their organisations and career in the past are no longer enough to carry them much further. We frequently deal with those who have highly developed hard skills, and have become experts in their field. They are very experienced in their specialist subject. However, as they get older and become more senior their roles change as they gradually move further away from the coal-face. They take on more responsibility in their new job role for managing others, over-seeing budgets and projects and resolving conflicts between others who have competing priorities. The more senior managers become the less time and attention they are able to dedicate to the kind of technical work that got them there in the first place, and instead they have to manage other people who are doing the detailed technical work.

What matters now more than ever before is how successful you are at dealing with people, and may include their abilities to win people round when they don't see eye-to-eye. What they now need to focus on is developing their non technical soft skills, their communication skills so they can support the organisation with strong leadership. If they can learn to facilitate better quality teamwork it can lead to more efficient decision making processes and a knock on effect to productivity.

What makes this soft skills training so effective?

One of the reasons why this approach to soft skills training is so successful is because it's so memorable. It's based on a very simple idea (of course, simple doesn't necessarily mean easy). There are just two basic, essential soft skills. If the way others respond to you matters to your success at work, these two skills can make an enormous difference. Once you've mastered them there'll be few situations you can't handle successfully. On this course as well as mastering these two basic soft skills you receive a great deal of coaching in how to apply them to the situations you find most challenging. That is what makes this one of the most successful training courses on this topic.

What can make these soft skills hard to learn is that for many people they clash with deep-seated habits, often learned early in life, particularly in the area of how we handle feelings. But the good news is that these are not personality traits can't be undone. With determination and careful attention it is usually possible to break free of our deep-seated habits. That's why so much individual coaching is provided, making this one of the best value soft skills training courses you can do.

Why is emotional intelligence such a powerful soft skill?

We become irrational when our emotions are aroused. We are more successful in life and at work if we are aware of, can admit, and can talk about feelings. However, this goes against the grain because many of us have got used to suppress feelings. Because our feelings can sometime be painful we learnt to protect ourselves (and others) by denying them with phrases like, "There, there, don't cry", "Pull yourself together", "Let's be rational - let's not get emotional". We learnt that if we express a bad feeling the worse we feel, so we learnt to stop expressing it so we can feel better.

But ignoring or suppressing emotions is a mistake. Bottling up feelings makes us tense, defensive, unreasonable, close-minded, rigid and inhibited. The more we are able to can admit and express feelings and let off steam the more we are able to be relaxed, reasonable, open-minded, flexible and uninhibited. The learning here is that when we talk about feelings in a safe way it enables us to connect better with others and recover the full use of our rational faculties. Empathy and assertiveness are the skills that help us do this.

This soft skills coaching and leadership training course can teach you how to become really good at these soft skills. Here is an example. The approach illustrated can be just as effective in the workplace, with friends and family, and has the potential to transform your relationships.

Emotional intelligence is a powerful soft skill that can be used in everyday life and at work. It helps you understand youself and build meaningful relationships with others, while also improving communication skills and problem-solving abilities. This skill allows you to anticipate how other people may react, respond appropriately to their needs, manage difficult conversations effectively and build empathy.

Having good emotional intelligence also gives you the ability to stay focused on tasks when faced with obstacles or challenging situations. This makes it easier for you to remain calm under pressure, allowing you to think more logically about solutions rather than become overwhelmed by emotions. Having this kind of knowledge can help your team work better together since they are able to recognise each other's feelings and motivations faster which leads to improved efficiency across the board.

Strong emotional intelligence enables you to make fully informed decisions instead of those based purely on instinct or gut feeling, as well as develop alternative fixes should your initial efforts fail due meet company goals or desired outcomes. Having higher levels of emotional intelligence brings a level of heightened productivity which greatly impacts job functions like sales teams who rely heavily on building rapport with customers in order for success rates improve over time

Gain the skills you need to become a more effective leader

We make sure the training is relevant to you day-to-day work and address the specific challenges you face in your role. This way, they can immediately apply what they learn in the training to their work.

All our training is designed to be interactive and engaging. Whether it's through group discussions, role-playing, or one-to-one coaching you'll be completely engaged and actively participating.

Our course does not only provide information through theoretical lectures, but also develops your skills by offering opportunities for you to practice what you are learning. Either through simulations, case studies, and rehearsals that allow you to apply your newfound skills in a safe and controlled environment.

This training is based on the research and best practices in soft skills development, specifically emotional intelligence. This ensures you'll develop your skills at being able to empathise and be assertive.

The trainer is an expert in the field of soft skills development with a track record of delivering effective training programs for 20 years. This ensures that you'll receive high-quality training from someone who has the knowledge and experience to help you achieve your goals.

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Soft Skills Training FAQs

Soft skills training is an important way for businesses to equip employees with the core skills needed to be successful in their roles. This particular soft skills course was originally designed back in 1979 to help staff communicate effectively, build relationships and improve efficiency through problem-solving and decision making. Commonly asked questions about soft skill training include how companies can deliver it, whether they should dedicate entire courses solely focused on soft skills, what type of content should feature in a course and more.

Organisations that have used this course again and again opt to purchase this online course because each time it runs it is tailored to meet specific job functions of those attending. This allows companies to ensure that all existing course content is relevant and up-to-date, focusing on valuable topics such as emotional intelligence, team work collaboration and people skills. Practical assignments outside of the classroom coupled with interviews with participant's line managers before and after the training, and a generous amount of one-to-one coaching which suppliment the group training in small groups give participants the opportunity to apply what they have learnt in real life scenarios.

The benefits of using this particular dedicated soft skills training program greatly outweigh the cost involved in authoring tools or purchasing readymade online courses. With the improved efficiency across departments due to heightened productivity resulting from better team dynamics leads not only toward achieving company goals but also encourages employee retention while improving customer experiences overall.

What are soft skills?

Soft skills are personal skills, abilities and behaviours that enable you to communicate and interact effectively with others in the workplace. Soft skills are important skills and abilities such as communication, collaboration, problem solving, critical thinking, teamwork and leadership.

These are are all transferable skills and abilities that can be developed and honed to improve overall performance in the workplace. Soft skills complement hard skills (technical knowledge related to a particular job or field) and together create a strong suite of useful capabilities for every situation.

Why is it important to have good soft skills?

Having strong soft skills helps you, your team and other employees build positive relationships with colleagues while also improving your ability to complete tasks efficiently and effectively. Good soft skills can help boost morale among team members as well as increase job satisfaction for both employers and employees.

Why is emotional intelligence such a powerful soft skill?

The emotional intelligence taught on this course is an essential part of achieving success in business today. It is the ability to understand one's own emotions and those of others which allows individuals to work through difficult situations with thoughtfulness and empathy. Emotional intelligence also helps leaders make decisions based on deeper insights into people's motivations, enabling you to better connect with your team members and develop meaningful relationships within the organisation.

How can I improve my professional communication?

As part of this soft skills training course active listening with empathy is key when engaging in professional conversations - as this allows you to identify potential areas of misunderstanding and miscommunication early on so you can take steps towards resolving any issues quickly and productively.

The other companion skill on this soft skills training course speaking with assertiveness, although you could also call this "self-empathy". This will help you transmit what's going on in your head more firmly, without becoming difficult or aggressive. On this course you'll learn how to tune into the unspoken emotions throughout conversations or presentations, as this helps you focus on what's being said, what's not being said, but is clearly motivating the other person, and helps to create rapport between you.

What are some tips for effective teamwork?

On this course you'll learn how to tune into the unspoken emotions throughout conversations or presentations, as this helps you focus on what's being said, what's not being said, but is clearly motivating the other person, and helps to create rapport between you. Communicating regularly with your team during projects can promote valuable feedback loops amongst teammates which will allow them glean insights & ideas quicker than if everyone was working separately or autonomously on tasks assigned individually. On this course you'll learn how to deliver honest feedback that inspires and motivates, without running the risk of demoralising or demotivating others.

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