Might your need to develop your social intelligence
be met by this management training course
called Skills with People?
Yes if the following is true
- As my career develops and my responsibilities increase my success at work depends increasingly on how well I get on with people.
- But this isn't something I've so far paid much attention to. I've always taken it for granted.
- But perhaps there are skills I could develop in this area that would help me achieve more.
What you'll take away from this course in the skills of social intelligence
This course will give you the understanding, skills and confidence to connect better with people. We'll help you master the two crucial communication skills at the heart of social intelligence. These will greatly enhance your ability to build successful relationships. Empathy is the art of giving your attention, respect and understanding to others. Assertiveness is the art of winning theirs. They can make a huge difference to your success.
If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.
How to accept this offer
Simply contact us for a preliminary chat and to arrange your free exploratory coaching session.
What this session will do for you
In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.
You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).
How the skills you practise on this course
will increase your social intelligence
A tried and tested way of connecting with people
There's an ancient wisdom known around the world as the Golden Rule. It's about how to get on with others. It says, very simply, treat them as you like to be treated. This course on the skills of social intelligence focuses on the skills that'll enable you to apply this wisdom at work and develop it into a powerful source of success in building harmonious and successful relationships.
Here's a case study of someone who came on the course to improve his social intelligence. It shows how the course enabled him to lay aside some of the habits that were hindering his performance, and replace them with new social skills that greatly enhanced his performance.
He was a capable accountant with sound ideas and lots of energy. But because he talked a great deal and didn’t listen much, people complained that he didn’t seem to understand them. They had little confidence in his advice and were reluctant to take it. This made him very impatient because he knew he was usually right. He couldn’t understand people’s reaction, and put it down to their stupidity. His boss, who thought highly of him, was very concerned about his reputation and tried to make him aware that he was putting people off by not listening. But nothing changed.
In his own specialist field there was no-one else in the organisation who knew as much as he did or who was as likely as he was to come up with the right answers. And that is what he felt he was being paid for – to provide answers that no-one else could provide. His mental self-reliance was an asset. It enabled him to contribute a great deal to the business. But unfortunately he had taken it to such an extreme it had become a dysfunctional habit. He had become so preoccupied with his own thoughts that he was unable to pay attention to anyone else’s. This meant that all he was able to do in conversations was say what he was thinking. Consequently his conversations were seriously out of balance - they were almost completely one-sided.
Mental obstacles lowering his social intelligence
He was going to find it very hard to change. There were two serious obstacles. The first was that he was behaving as though there was only one set of thoughts in the world, his own. He'd forgotten (if he ever knew it) that other people had thoughts and feelings quite different from his own. And he'd forgotten (if he ever knew it) that it is possible to decide to switch the focus of one’s attention from one’s own thoughts to someone else’s. He exercised no choice in the matter. Whenever he had a thought he had to say it. It never occurred to him that he was free not to say it and instead to try to focus his attention on what the other person was thinking.
The second mental obstacle was time pressure. He was very busy and felt under pressure to give the answers. He felt he had no time to waste considering the thoughts of people who knew much less about the subject under discussion than he did. But in spite of these obstacles he accepted that unless he changed his approach he could damage his career, and though he knew it would be very difficult and uncomfortable to change he was keen to try.
New skills to replace the old habits and increase his social intelligence
It’s no use vaguely advising a poor listener to listen better. What he needed was first to be shown how to do it, in other words, precisely how to phrase a listening response. Then he needed to be made to practise it instead of his habitual telling response. And he needed to practise it again and again until his extreme discomfort began to subside and he began to feel at home with a more balanced conversational style. In the months that followed the training he persisted and discovered that winning back his colleagues’ confidence in him did not require a total summersault from him. He didn’t have to do it all the time. It was satisfying enough for them if he listened just some of the time. A small change in his behaviour made a very big difference to how other perceived him.