Might your need to be better at handling objections
be met on this London UK management training course
called Skills with People?
Yes if the following is true for you
- I need to be more successful at winning people round when they raise objections.
- I try to reason with them as calmly as I can, but this often gets me into arguments, and the arguments seem to go nowhere.
- I'm aware this approach often fails but I know no other way of handling objections.
What you'll take away from this training
This course will transform your approach to handling objections. You'll find this hugely valuable whenever you're trying to influence or persuade people. Instead of rushing to give answers you'll be tuning in first to the worry behind their objection. Instead of bombarding them with facts and logic before they're ready to take it in, you'll be encouraging them let off steam and get all their worries off their chest.
Although the approach we'll teach you requires more patience and listening skill, it's an investment in making people more receptive, and it will greatly increase your success at winning them round when they resist and raise objections.
If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.
How to accept this offer
Simply contact us for a preliminary chat and to arrange your free exploratory coaching session.
What this session will do for you
In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.
You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).
Steps you can take right now
to see if this training in handling objections
is right for you
- First watch our short introductory video, "Who needs these communication skills?"
- Then contact us for a chat and we’ll be glad to discuss what challenges you may be experiencing in handling objections, and if and how we can help you become more successful at it.
- Every participant begins this course with a free exploratory one-to-one coaching session by phone or Skype. You make no commitment to proceed beyond this until you are sure this course can help be more successful at handling objections.
You'll find under FAQs (in the main menu above) answers to many of your questions about the content and method of this course.
How the skills you'll practise on this course
will make you much more successful
at handling objections
Are you really listening to the objection?
Handling objections is difficult. Objections when you first hear them often sound like firmly closed doors you'll never be able to open. The person's mind sounds closed. But often the objection conceals another door you could open. If you could find this other door you'd stand a chance of turning what sounds like a no into a yes.
So when you're handling objections, why not assume that behind the objection is an underlying concern and if you can uncover it you may be able to satisfy it. Instead of rushing to answer the objection you'd then listen more patiently and find the underlying concern. Then not only would you be more likely to win the confidence of the person raising the objection, but also you'd be likely to see how to satisfy their concern.
Imagine you're putting forward an idea to your boss. He says, "It's not in the budget. We can't afford it. Sorry, the answer's no."
Instead of accepting that the door is closed and giving up, or trying to shave the cost and put forward a compromise proposal, you keep the conversation going by listening very closely to uncover the real concern behind the objection:
- "I get the impression it's not that you're against the idea itself. Your worry's about money - staying within budget."
- "Afraid so!"
- "You don't feel confident you could make a convincing case to the board for spending the extra money."
- "I wouldn't want to ask for more money unless I could make a very good case."
- "If I can help you put together a strong case, might that help?"
- "Yes it might, but it'll have to be very strong."
- "Thank you. I believe I can. I'll do my best."
By listening with empathy to the concern behind the objection you've found a door you may be able to open. You'll be able to master the art of listening with empathy on this course.