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  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?

What will I learn on the course?

Overall summary

You'll learn a simple and easy to remember (though not necessarily easy to apply) set of crucial communication skills enabling you to treat others with respect and understanding while speaking up for yourself with firmness, clarity and integrity. You'll learn how use these skills in your most challenging relationships, conversations and meetings, and even with people you find difficult. As you practise these skills your respect and understanding for others will grow, as will theirs for you.

Two crucial skills

Treating others with respect and understanding calls for empathy. Speaking up for yourself with firmness, clarity and integrity calls for assertiveness. These two skills, blended together, will enable you to create a robust but harmonious atmosphere of courtesy, mutual respect, trust and understanding. Such an atmosphere is not only very good for business, it works wonders in other walks of life, too. On the Skills with People course we'll help you master these two crucial skills and blend them together when you need them most:-

  • Assertiveness - getting others to recognise and acknowledge your concerns. It's a speaking skill. It's hard to get others to take you seriously without this.  more...
  • Empathy - recognising, acknowledging and trying to understand other people's concerns. It's a listening skill. It's hard to gain their trust and make them receptive to your influence without this.  more...

Your choice of applications of the two crucial skills

You'll be helped to apply the two crucial skills to many of your most challenging situations, as listed below. You can pick the most relevant items on the list, and you'll be able to practise them as much as you like in safety and with expert coaching:-

  • gain people's co-operation and win their confidence when they are resisting or objecting,  more...
  • calm people down when they are aggressive or complaining,  more...
  • persuade, sell or negotiate strongly but in a win-win atmosphere without becoming entrenched in fruitless argument or appearing arrogant, more...
  • resolve conflict and disagreement in an atmosphere of mutual respect and understanding,  more...
  • confront difficult issues without being aggressive or over-familiar,  more...
  • stand up for what I think or want without getting a reputation for being arrogant or difficult,  more...
  • disagree without getting into conflict,  more...
  • say "no" without causing resentment,  more...
  • be firm but fair – "tough on the issue but soft on the person",  more...
  • give really bad news without appearing arrogant or heartless,  more...
  • give genuine praise without being over-familiar or making people feel patronised,  more...
  • criticise without making people feel attacked,  more...
  • receive criticism without appearing defensive or arrogant,  more...
  • appraise, counsel, coach or mentor helpfully,  more...
  • handle resistance and negativity in a meeting with confidence and grace,  more...

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Examples of Training Needs Met

Preparing for a more challenging role Read More...
Respected specialist who was too quiet at meetings Read More...
Well intentioned but demoralising his team Read More...
Technically very sound but lacking persuasive skills Read More...
Allowed his meetings to get out of hand Read More...
Very diligent but hated dealing with difficult people Read More...
Flying high but creating a tense atmosphere Read More...
Not delegating or developing others Read More...
Forceful communicator who created friction Read More...
Had a positive attitude but gave a negative impression Read More...
Lots of energy and ideas but little attention for his clients Read More...
Very logical but not creating enough rapport Read More...
Difficulty communicating with non-technical people Read More...
Being more assertive would help career go better Read More...
Enormous enthusiasm but little sensitivity Read More...

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