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  • Does your feedback help people change?
    Does your feedback help people change?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • How are you coming across to your boss?
    How are you coming across to your boss?

How can one course meet so many different management training needs?

Here’s how:-

  • The Skills with People course focuses on how to handle your most difficult relationships, conversations and meetings, because these are the situations needing most skill.
  • What makes them difficult to handle is the strong emotion they arouse.
  • That's why the course is designed to give you a foundation of practical emotional intelligence. This will make you more effective at handling situations where strong emotion is aroused.
  • Emotional intelligence is the ability to put feelings into words so that they can be talked about and managed rationally and safely. If we can’t talk about feelings they don’t just go away. They remain beneath the surface even if we're not consciously aware of them, swamping the mind and driving us to behave irrationally. Talking about feelings helps us let off steam safely, calm down and recover our rational minds.
  • Becoming more communicative about feelings is therefore a crucial key to connecting better with others. It can’t fail to bring you greater success and satisfaction in handling even your most difficult relationships, conversations and meetings. Human beings, whether we're aware if it or not, have evolved with a high degree of alertness to one-another’s states of mind. A very large proportion of the human brain is engaged in enabling us to pick up and respond to clues about the feelings, attitudes and intentions of our fellow human beings. Our survival has depended on it.
  • But many of us have learned as a result of upbringing and social conditioning to suppress or ignore feelings. This habit is hard to break.
  • On the course we'll help you break the habit of suppressing feelings by helping you develop two crucial skills. Most people already have these skills to some degree, or at least the potential to develop them. Both skills are ways of putting feelings safely into words. The first we call listening with empathy. It's a way of helping others to put their feelings into words. The other we call speaking assertively. It's a way if putting our own feelings into words.
  • The course provides a great deal of coaching to help you use these two vital skills in a wide variety of difficult situations. We’ll encourage you to select and work on the particular situations you find hardest to handle.
  • You’ll also learn a great deal by helping others on the course in their struggle to master the basic skills and apply them to their most challenging situations. These will probably be different from yours. One of the things that becomes very apparent on the course is that though all human beings are wired emotionally in a pretty similar basic way, each of us is unique in our particular experiences in life and at work. On the course we try to help each individual meet his or her unique needs.
  • One of the most valuable things many people take away from this course is an increased ability to understand and coach colleagues who are having difficulties at work.
  • Apart from the universal relevance of emotional intelligence there are three other things that make it possible for this one course to meet so many different management training needs and for each participant to be treated differently and given the special coaching he or she requires:-
  1. Our own skill, insight and experience as trainers.
  2. The unusually large amount of private and confidential one-to-one coaching the course provides.
  3. The small size of the 3-day training session (six max).

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Examples of Training Needs Met

Allowed his meetings to get out of hand Read More...
Very logical but not creating enough rapport Read More...
Respected specialist who was too quiet at meetings Read More...
Lots of energy and ideas but little attention for his clients Read More...
Preparing for a more challenging role Read More...
Well intentioned but demoralising his team Read More...
Being more assertive would help career go better Read More...
Very diligent but hated dealing with difficult people Read More...
Not delegating or developing others Read More...
Difficulty communicating with non-technical people Read More...
Enormous enthusiasm but little sensitivity Read More...
Had a positive attitude but gave a negative impression Read More...
Forceful communicator who created friction Read More...
Technically very sound but lacking persuasive skills Read More...
Flying high but creating a tense atmosphere Read More...

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