Might this London UK EQ training course be relevant for you?
What is EQ training?
Emotional intelligence (EQ) is a set of skills and characteristics that are closely correlated to leadership performance. They include the way people handle relationships and conversations which can be dramatically handicapped if handled clumsily becuase of a lack of awareness of the other person's state of mind. This EQ training course provides a set of skills that can be learnt and rehearsed. Just like any other skill, the more one practices the better one becomes at handlling difficult conversations.
The skills of emotional intelligence (EQ) taught on this EQ training course can help people to connect better more successfully with others, which is particularly challenging when one or more people involved are under emotional pressure. Emotionally charged situations, scenarios or relationships can trigger either person in an interaction to become defensive and irrational. Utilising the skills taught on this EQ training course you can learn to speak firmly, clearly, with integrity so that other people take what you are saying seriously, while at the same time can feel respected and understood.
Our EQ training offers the ability to be able to communicate in a way that helps conversations become calm, rational and safe even in emotionally charged situations.
Video - An introduction to our emotional intelligence course (6:32 minutes)
An example of where EQ training could be useful at work
Here is a typical example of someone who attended our EQ training course because they were having difficulties putting people’s backs up when they didn’t agree. This may resonate with you, or may remind you of someone else who might benefit from EQ training.
The problem (why was EQ training being recommended / suggested)
A manager with a reputation for being a hard man. Had a reputation for being able to achieve results in a tough industry. The trouble was that his aggressive approach did not go down well with colleagues in the management team, and when an opportunity for promotion came up the job was given to someone more diplomatic who already had plenty of EQ. He took this to heart and tried to be less aggressive. The trouble then was that he felt inhibited about expressing himself and so he began to feel disheartened. His manager thought that some EQ training might help him connect better with other people.
The diagnosis (how was the manager's lack of EQ getting in his way?)
He was a courageous man who set a high value on telling the truth without compromise. He had plenty of good ideas and most of what he said made good sense. But when disagreeing with someone he would say, for example, “You’re wrong,”, “What you should do is . . . .” And he rarely showed any interest in other people’s ideas. The result was that he was putting his colleagues’ backs up and they found it easy to dismiss what he said on the grounds that, “he was just being argumentative”. It was easy for them not to take him seriously. What he needed was to replace the habit of expressing opinions in a divisive and argumentative manner with a different more emotionally intelligence approach. With some EQ training he’d be much more likely to be able to create an atmosphere of mutual understanding and respect in which it would be much easier for him to achieve a meeting of minds with his colleagues.
The remedy (how was EQ training able to support this manager)
He first needed to be helped to see for himself the fruitlessness of the aggressive approach – in other words, that by putting people’s backs up his was making it easy for them to dismiss his ideas. This was done by showing him a video recording of one of his typical conversations. He quickly took the point. Then he needed to be shown and to practise two EQ skills that would enable him to be even more forceful than before but without putting his colleagues on the defensive. The first was to be assertive instead of aggressive. Instead of using an aggressive way of speaking, for example, “your suggestion is rubbish”, he needed to learn (with the help of EQ training) a no less forceful but much less argumentative way of speaking, for example, “what alarms me about your suggestion is . . . .” This would make it harder for people to dismiss what he had to say because it wouldn’t seem like an attack. The second skill was equally crucial, namely, the skill of listening with empathy to his colleagues concerns. As well as saying, for example, “what alarms me about your suggestion is …,” he needed to show he was trying to understanding and empathise with his colleagues, for example, “I imagine the reason you made that suggestion is that you are worried about . . . .”
What were the mental obstacles to change (i.e. what makes EQ training challenging)
It was not easy for him to learn these EQ communication skills on this EQ training course because it was so fundamentally different from the approach he was in the habit of using. Two long-held assumptions were in the way. The first was his belief that feelings are weaknesses and that if you reveal them people will take advantage of you. This is untrue but until he was able to let go of the belief he couldn’t use the kind of assertive language practiced on this EQ training course (illustrated in the paragraph above). The second mental obstacle was his belief that to show understanding or “empathy” to someone is also a sign of weakness because it is the same thing as agreeing with them. This is also incorrect, but he had to learn for himself in the process of going through the programme on this EQ training course that it is possible to try to understand someone without agreeing with them and without compromising your own position.
Was the EQ training successful?
In spite of the obstacles and the initial strangeness of the new approach, after a few months of practice he began to feel at home with it and it began to made a big difference to his relationships and his effectiveness at work. The EQ training had been a success. He was able to connect better with others, stand up for what he believed, say exactly what he thought, was able to be honest about how he felt, and all whilst maintaining a healthy rapport with other people, and not putting their backs up.
Interested? Arrange a FREE exploratory coaching session
If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.
How to accept this offer
Simply contact us for a preliminary chat and to arrange your free exploratory coaching session.
What this session will do for you
In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work.
Price, dates and location of our upcoming public courses
For details of our upcoming public courses see course dates.