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How To Deal With Difficult Conversations With Grace And Ease

 Smoothly Navigate Tough Talks

Tackling Challenging Discussions

  • Effective Communication

    Learn strategies for handling challenging discussions, active listening, empathy, and clear articulation to promote positive outcomes.
  • Navigating Disagreements

    Develop your techniques to manage disagreements constructively, encouraging open dialogue and finding common ground for resolution.
  • Building Stronger Relationships

    Learn how to use difficult conversations as opportunities to strengthen relationships by fostering understanding, trust, and cooperation.



Transform Your Communication Skills with One of the UK's Most Acclaimed Courses

Harness Your Emotional Intelligence

A proven reputation (over 40 years) for experiential learning, where you'll develop practical skills, receive feedback, and shape your interactions for lasting behaviour change and real-world impact.  Online training (worldwide) and face-to-face courses (UK).


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  With all the practice I'm now much more confident I can reliably use all the tools and skills, even when under pressure to perform".
- A Project Manager At A Tech Company
5 star rating 57


"A lesson for life!  The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively".
Definitely a course to be added in the training plan."
- A Project Quality Engineer
5 star rating 57

Clients We Have Worked With

  • Well-known companies who have used this course again and again, over many years

  •  Amgen 3  BBC  aunt bessies  Cargill 2 Heinz Logo 3 
    Civil service NHS 2  Kelloggs Logo 2  IGT  JM 3
     Nestle Logo  RSPB Logo 2022  Shell UNHCR 3   unilever 2