Might your need for customer service training be met by this London UK training course called Skills with People?
Yes if you agree with the following
- I'm only too well aware that in the long run the success of the business I work in depends on the quality of the customer experience, particularly when things go wrong. So whenever a problem arises I do my best to sort it out as effectively as I can. But some customers are unreasonable and very hard to satisfy.
- That's what I find very difficult - dealing with people who are being unreasonable. It's the main thing I want customer service training to help me with.