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  • Does your feedback help people change?
    Does your feedback help people change?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?

Might your need for customer service training be met by this London UK training course called Skills with People?

Yes if you agree with the following

  • I'm only too well aware that in the long run the success of the business I work in depends on the quality of the customer experience, particularly when things go wrong. So whenever a problem arises I do my best to sort it out as effectively as I can. But some customers are unreasonable and very hard to satisfy.
  • That's what I find very difficult - dealing with people who are being unreasonable. It's the main thing I want customer service training to help me with.

More information on this website relevant to customer service training

Yes. You might also find our pages on customer liaison skills and dealing with difficult people and emotional intelligence relevant and useful.

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