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  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Does your feedback help people change?
    Does your feedback help people change?

Might your need to be better at customer liaison be met by this London based management training course called Skills with People?

Yes if you agree with any of the following 

  • It's my job to handle customers when things go wrong, and sometimes it's difficult because they can be very emotional.
  • I'm uncomfortable when they get emotional.
  • I try to calm them down, but sometimes my effect seems to be to wind them up. I don't undertand how this happens.
  • I feel out of my depth handling emotion. 

Is there more information on this website relevant to customer liaison skills?

Yes. You might also find our page on communication skills and emotional intelligence relevant and helpful.

Fill in your details and we will get back to you