Proven training that gives managers, leaders and professionals the exact steps you need to enhance your customer liaison skills
Is this the right training course for you?
Discover how quickly being able to tune in to other people's wave-length can have a powerfully reassuring effect.
- It's my job to handle customers when things go wrong, and sometimes it's difficult because they can be very emotional.
- I'm uncomfortable when they get emotional.
- I try to calm them down, but sometimes my effect seems to be to wind them up. I don't understand how this happens. The most difficult part of handling customers is getting them to calm down when something goes wrong.
- I feel out of my depth handling emotion.
- One of the hardest parts of your job is handling customers' complaints, and you need to be able to do it well.
- When dealing with customers you just do your best to be helpful, but you've never considered before that there might be a particular set of skills that could make all the difference to your success.
- You'd like to know how to improve the customer experience.
Are you sick and tired of worrying about handling upset customers?
Arrange a free initial coaching session and develop your skills at quickly calm them down!