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Customer Liaison Skills Training for Managers and Professionals

 Training for managers under pressure

Crucial skills for getting the best out of others

  • Discover the exact steps you need to speak with emotional intelligence (empathy and assertiveness) in a variety of situations, scenarios and relationships that matter to you the most.
  • So you can confidently & reliably create a positive, encouraging & supportive atmosphere, motivate with constructive & honest feedback, calm down difficult people, inspire enthusiasm, handle disagreements, be taken seriously, earn trust, respect & cooperation.
  • Which means you'll AVOID painful awkwardness, embarrassment, anxiety & frustration by being clumsy, blunt, offensive, discouraging or antagonising, won't jeopardise morale, get derailed by resistance & objections, or trigger defensive argument, conflict & friction.

Testimonials

Join thousands of participants getting results

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment.  Particularly the coaching sessions in preparation for the training event provoked introspection.  An unexpected spin-off has been a modification of my written communication - where similar concepts can be used as practised intensely at the course".
- Senior Resource Consultant, Shell International 

"Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course."
- a golf club manager

Ready to Get Started?

  • As a taster I'm offering a free training video covering one of the most popular training needs,
  • "How to give honest feedback without causing offence.
  • Plus:  I’ll also send you a set of case studies that will show you the typical sorts of people who have attended our training and benefited from what they learnt.

After that, if you’d like to take a deeper dive and explore how you can personally make best use of these skills, I’m offering you a FREE initial coaching session to help you assess whether this training can help you become really good at dealing with people, especially in the situations you are currently finding hardest to handle successfully.

 

Proven training that gives managers, leaders and professionals the exact steps you need to enhance your customer liaison skills

 

  • Civil Service
  • Grass Valley
  • GIC
  • IGT
  • NHS