How to give difficult feedback
... that motivates and inspires
... without making people defensive or argumentative
Is this training right for you?
Discover the exact steps you need to be completely honest,
and get away with it WITHOUT upsetting people
- In your job you have to help people perform better but you feel bad about it in case you come across as confrontational, rude, disrespectful, negative or hurtful.
- Sometimes you have to be tough with people … to help people face hard truths, but you're not confident you can do it without upsetting or offending and worry about being accused of bullying,
- You know that people need to be confronted from time to time, and they might benefit from tough, firm and clear feedback, but you’re not at all confident how to give constructive criticism safely without starting an argument or a fight.
- You feel uncomfortable doing appraisals and performance reviews for employees and coworkers as a manager (the human resources part of the job). Instead of improving your relationships sometimes they end up causing you stress when the other person becomes defensive. You may accept they’ve got to be done but don’t feel at all comfortable doing them.
- Perhaps you’d love to develop your leadership skills and become more inspirational and encouraging instead of accepting and putting up with poor performance or quality at work.
- Some people would like to be able to be more generous with your praise, but don’t like to praise too much in case other people might think you sound insincere or patronising.
- Lots of people don’t enjoy confronting problems, having difficult conversations and dealing with difficult or angry people because they’ve never been taught how to give constructive feedback and so find it hard to talk about difficult subjects while building rapport and trust.
- Sometime you really want to receive some good quality critical feedback, but don't know how to ask for it from the people from whom you need if they are not very good at giving it.
- Sometimes you want to be able to express strong feelings, or dissatisfaction or complain more successfully and you’d love to know if there is a diplomatic way of to do it that doesn’t provoke the other person into staring a fight.
You sometimes have to receive feedback that is delivered clumsily, and it puts your back up because of how badly it is put across. You'd like to find a way to respond elegantly without being provoked into a defensive argument.
Or, you may simply want to know more about emotional intelligence and how it can help you communicate more effectively with others and you're looking for one of the top training courses on the subject.