Might your need to be more successful at change management
be met by this London based training course
called Skills with People?
Yes if you agree with the following
- If only people were more open-minded change would be far easier to manage.
- I might be more successful at it if I knew how to get them to keep their minds open.
What you'll take away from this course
You'll have a clear understanding of why it is human nature to resist change, and you'll know exactly how to counteract this and keep their minds open in times of change. It's an crucial management skill.
If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.
How to accept this offer
Simply contact us for a preliminary chat and to arrange your free exploratory coaching session.
What this session will do for you
In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.
You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).
Price, dates and location of our upcoming public courses
For details of our upcoming public courses see course dates.
How the skills you'll practise on this course
will make you more successful
at change management
Why is it human nature to resist change?
Change often threatens the very things on which we feel our security and peace of mind depend, and the normal response to such a threat is fear. When we experience fear we become defensive and resistant. It's an instinct, and it kicks in even if the threat is more imagined than real. The trouble is that when our minds are awash with fear we have a strong tendency to behave irrationally and resist change even when it's necessary or beneficial.
How can you turn people from fear into an open and rational state of mind?
The key is to invite them to express their fears, and to be patient while they do so. This enables them to let off steam. As they let off steam they naturally calm down and become more open-minded. This approach goes against the normal impulse to try to answer people's fears as quckly as possible. The reason why it works is because people's minds are opened more by how you listen to them than by what you tell them. We call it listening with empathy. Listening with empathy is one of the two crucial skills you'll develop on this change management course. The companion skill is speaking assertively. With these two skills you'll have a very powerful way of handling a wide variety of difficult situations.
How can you listen with empathy when you're handling a group of people who are resisting change in a meeting?
Here's a tried and tested change management tool - a plan for dealing with resistance to change in a meeting:-
- First, announce that the purpose of the meeting is to tell the people present about a change, and that your aim is to persuade them to go willingly along with it.
- Next, say you're expecting them to have concerns and questions about it, and you want them to express these as strongly as they can even if they have to interrupt you. Tell them that every single concerns and questions will be written up on the flipchart, and that you won't try to give answers until they're satisfied you've fully understood each concern.
- Listen patiently to each question. Don't try to answer it at this stage. Just try to show your understanding of the concern behind it. Write each question on the flip chart only when you're sure the person who asked it feels understood and taken seriously.
- Finally address all the questions and concerns on the flip-chart as honestly and helpfully as you can, and only cross them off the list when the people who raised them are satisfied with the answer.
More reasons why you might benefit from
this change management course
You might be more successful at change management if you could:-
- increase your emotional intelligence,
- become a better listener,
- be more confident and skilful at running difficult meetings.
This change management course can help you achieve all three.