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  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?

What participants' managers are saying

  • There has been a noticeable improvement. He is much more succinct now than he was before. He was highly satisfied with the course. It was very effective and his improvement is invaluable. Senior manager, Johnson Matthey Catalysts (Germany) talking about a customer service engineer who came on the course.
  • He actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.
  • He achieved everything he wanted using the newly learnt techniques. I think the change has been fantastic and that the impact on the people in his surrounding is very positive. 
  • I have been approached by 4 peers to tell me that they could see a very positive change in his behaviour. To what extent do I think his training need has been satisfied? Completely. 
  • He's obviously making a positive effort and it does show. People used to be scared of him. No longer.
  • He has made good progress in two key areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. He rarely interrupts anyone now which is pleasing; 2. presenting his opinion in a considerate way without upsetting his listeners.
  • She feels more confident in tackling people and has been impressed with her hew found techniques, e.g., in dealing with members of the marketing department. She feels that the course has been life-changing.
  • He is now well aware of the need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.
  • He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.
  • He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware the impact his actions and behaviours have on people. 
  • He is much more collaborative in his approach and less confrontational.
  • I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping solve problems when normally they would have expected resistance. 
  • He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great lengths to gain commitment and help from his team. 
  • He now gains support through his willingness to involve people more and take them with him.
  • He is much more careful in his written communication (particularly emails) and is starting to consider when it is appropriate to email or pick up the phone.

What participants are saying

  • A 'highspot' among UK business courses (independent assessment by National Training Index - see below)
  • I now find it easier to have awkward conversations (Workshop Manager, Professional Plant Service)
  • I can’t recommend this course enough, it has genuinely been the most impactful course I have ever completed (Learning & Development coordinator, The Entertainer)
  • Understanding that I can be assertive whilst still being warm and friendly was a revelation.
  • I use the techniques Alex taught me every week, showing empathy in both my verbal and written communication is having a positive effect on the way people respond to me and is helping to develop better more honest relationships. 
  • Understanding that it is ok to say how I feel and what I need has changed my communication style and my working relationships”
  • An unbelievable experience, highly motivating training and one of few which stays forever in your mind (Senior engineer, Qualcomm)
  • A tangible impact to your life and working environment, and great self-awareness wake-up call. 
  • The thing I like most is the very simple approach that I can’t forget but only want to practice more and more. It was truly an investment in my success!
  • A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations (Fundraising Officer, United Nations High Commissioner for Refugees UNHCR) 

What the National Training Index said

The National Training Index was a consumer's association publishing independant course assessments on behalf of users of UK business courses in the 1980s and 1990s. Its course reports were summaries of confidential feedback sent to it by participants. It identified Skills With People many times as a "high spot" amoung thousands of courses in its field - here's its report:-

  • Delegates mentioned as most helpful the enhanced self-awareness which they gained.
  • Also the coverage on the use of empathy/assertiveness, handling tension, listening skills, speaking, understanding people's feelings, putting across ideas and opinions, coaching skills, and the videos of role-playing sessions with the subsequent feedback from the tutor and the other delegates.
  • They liked the amount of practical work in the syllabus and the personalised nature of the instruction, which was made possible by the one-to-one sessions given to every delegate.
  • The course was thought most suitable for those who have to achieve results through others, be they managers, directors, or professional specialists, and who also need to improve their personal relationships at work.
  • Delegates' specific comments: 'This isn't a course - it is an experience!'
  • 'Enjoyed the chance to give feedback in an open environment.'
  • 'The extended nature of the course meant that I wasn't afraid to fail, I could always try again',
  • 'The frankness with which course members dealt with each other.'
  • 'From my point of view it gave me great insight into how I effect people.'"

Fifty well-known companies that have used the course again and again  

  • Amgen
  • Arco
  • WS Atkins
  • Avon Cosmetics
  • Axa
  • Barlow World Handling
  • Bausch & Lomb
  • BBC
  • BhS
  • Biocompatibles
  • BP
  • BT
  • Burmah
  • Castrol
  • Cargill
  • CarnaudMetalbox
  • Chiroscience
  • Coca-Cola & Schweppes
  • Dewhirst
  • Domino
  • GEC Marconi
  • GlaxoSmithKline
  • HJ Heinz
  • HSBC
  • ICI Paints
  • Johnson & Johnson,
  • Kellogg
  • Kimberly-Clark
  • Kraft Jacobs Suchard
  • Liverpool Daily Post & Echo
  • Merck Sharp & Dohme
  • Miranda Technologies
  • Nestlé
  • Pepsico
  • Pfizer
  • Philips
  • The Entertainer
  • The Prudential
  • Reckett & Coleman
  • Rhone Poulenc Rorer
  • Schering HealthCare
  • Shell
  • London Stock Exchange
  • Rank Group
  • Trinity Newspapers
  • UK Paper
  • Unilever Patents and Research Divisions
  • Van den Bergh Foods
  • Willis Corroon
  • Zeneca

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Video Introduction