Working with difficult people – training for managers

Just imagine you’re very confident and successful when working with difficult people.  How do you manage it?  You realise they’re only difficult when they feel deprived  of something.  So instead of defending against them, you try to understand what they feel they’re missing, and as a result they’re more willing to trust you.

That needs the skill of listening with empathy  and it isn’t easy.  But you can develop and practise it on our highly acclaimed UK London based management training course, “Skills with People”.  You can also learn to be more assertive, and that will help in working with difficult people, too. 

But how can you be sure this training in the skills you need for working with difficult people is for you?