Dealing with unreasonable people - a management training course

How can you deal with unreasonable people?  It’s very difficult for people to be reasonable when their emotions are running high.  It’s no use telling them not to be emotional – that makes it worse.  The best way to get them to be reasonable is to encourage them to express how they feel.  It usually works very fast.
 

You can develop and practise your skills at dealing with unreasonable people on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in dealing with unreasonable people is for you?