Dealing with trouble makers - a management training course

What’s a constructive way of dealing with trouble makers?  Instead of trying to squash them, find out what’s behind it - what they really want.  It may be that making trouble is their only way of drawing attention to a problem that needs to be addressed.  Address the problem and they’ll probably have no more need to make trouble.
 

For dealing constructively with trouble makers you need to develop the skill of listening with empathy.  You can develop and practise this skill on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in dealing with trouble makers is for you?