Creating a tolerant atmosphere - a management training course

How can you create a tolerant atmosphere?  By letting people know their intolerance makes you feel bad.  How can you do this without making them feel put down?  By giving it as an honest and specific fact, namely, that you feel bad when they say something intolerant, rather than as a sweeping condemnation of them as a person.
 

You can develop and practise the art of criticising without making people feel put down on our highly acclaimed London UK management training course, “Skills with People”.  It might help you create a tolerant atmosphere at work.
 

But how can you be sure this training in creating a tolerant atmosphere is for you?