Talking to irrational people - a management training course

It’s a waste of time trying to reason with irrational people.  When people’s minds are flooded with emotion they find it very difficult to see reason.  But there’s no need to give up on them.  Talk about their feelings  instead.  Give them a chance to let off steam about what’s bothering them.  They’ll quickly become rational again.
 

You can develop and practise the art of talking to irrational people on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in talking to irrational people is for you?