Being tough on the issue and soft on the person - management training course

Just imagine you’ve mastered the art of being tough on the issue and soft on the person.  What’s your secret?  You’ve learned to say exactly how what people do makes you feel.   You've learned not to express opinions about them as people.

You can learn the subtle but profound difference between revealing specifically how you feel and expressing a general opinion on our highly acclaimed London UK management training course, “Skills with People”.  It’ll help you in being tough on the issue and soft on the person.
 

But how can you be sure this training in being tough on the issue and soft on the person is for you?