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• The trainers
• Contact/Dates/Location/Price
• Free initial session
• Online enquiry
• Overall plan of the training
• What's unusual about the training?
• What's the training about?
• What's the training's objective?
• What skills with I learn?
• When can I use these skills?
• How can I prepare for the training?
• Examples of people who have used the "Skills with People" course
• Is Skills with People a remedial course?
• Telephone coaching for overseas clients 
  • A positive attitude at work
  • Abrasive manner
  • Achieving better teamwork
  • Active listening skill
  • Active listening training
  • Advanced management skills training
  • Adversarial debate
  • Adversarial relationships
  • Aggression at work
  • Anger management
  • Annoying people
  • Answering the boss's questions
  • Apathetic people
  • Appeal to the best in people
  • Appraisal training
  • Argue a point
  • Argumentative people
  • Assertiveness skills training
  • Assertiveness technique training
  • Assertion skills training
  • Atmosphere of mutual respect
  • Authenticity at work
  • Authentic leadership
  • Authoritative or authoritarian
  • Avoiding being bossy
  • Avoiding being verbose
  • Avoiding coming across as arrogant
  • Avoiding confusion
  • Avoiding discord
  • Avoiding misunderstandings
  • Be approachable
  • Be less annoyed
  • Being a better delegator
  • Being a better manager
  • Being a strong leader
  • Being authentic at work
  • Being better at handling disagreements
  • Being economical with words
  • Being encouraging
  • Being firm but fair
  • Being forceful
  • Being good with people
  • Being hard on the issue and soft on the person
  • Being honest with your boss
  • Being less bossy
  • Being more authentic
  • Being more assertive
  • Being more demanding
  • Being more encouraging
  • Being more forceful
  • Being more understanding
  • Being more sensitive to people's feelings
  • Being supportive at work
  • Being taken seriously
  • Being tough on the issue and soft on the person
  • Being tough but considerate
  • Being tough but kind
  • Being tough to be kind
  • Being understood by others
  • Better briefings
  • Better communications at work
  • Better leadership
  • Better listening
  • Better management development
  • Better mentoring
  • Better problem-solving
  • Better project management
  • Breaking bad news
  • Building a creative team
  • Building a positive attitude
  • Building better morale
  • Building better rapport
  • Building better relationships at work
  • Building rapport
  • Building trust at work
  • Calming customers
  • Calming people down
  • Calming people's emotions
  • Change management skills training
  • Changing people's minds
  • Chairing meetings
  • Coaching skills for managers
  • Coaching skills training
  • Collaboration skills
  • Collaborative skills
  • Come to agreement
  • Coming across with credibility
  • Commanding attention at meetings
  • Commanding more respect
  • Commanding respect at work
  • Communication skills
  • Communication skills training
  • Conflict management
  • Conflict resolution training
  • Confronting difficulties
  • Confronting difficult problems
  • Confronting problems
  • Confronting problems directly
  • Connecting better with people
  • Connecting people with what matters
  • Connecting with what matters to people
  • Constructive criticism
  • Consulting skills
  • Control anger
  • Conversation skills
  • Conversation skills training for managers
  • Cooling customers down
  • Cooling people down
  • Cooling people down in disputes
  • Counselling skills for managers
  • Creating affinity
  • Creating a better atmosphere
  • Creating a frank atmosphere
  • Creating a franker atmosphere
  • Creating a positive atmosphere at work
  • Creating a high performance atmosphere
  • Creating a safer atmosphere
  • Creating a tolerant atmosphere
  • Creating good will with people at work
  • Creative criticism
  • Creative meetings
  • Creating mutual respect
  • Creating the right atmosphere at work
  • Critical appraisal skills
  • Criticising without antagonising
  • Criticising without getting into argument
  • Criticism skills
  • Customer liaison skills
  • Customer service skills training
  • Deal with annoyed person
  • Dealing better with complaints
  • Dealing with anger at work
  • Dealing with an irate customer
  • Dealing with anxiety at work
  • Dealing with complaints training
  • Dealing with criticism
  • Dealing with difficult customers
  • Dealing with difficult people
  • Dealing with disruptive people
  • Dealing with emotion
  • Dealing with hostility
  • Dealing with irrational people
  • Dealing with opinionated people
  • Dealing with people at work
  • Dealing with prejudice at work
  • Dealing with resentment
  • Dealing with tension
  • Dealing with trouble makers
  • Dealing with unreasonable people
  • Delegating more
  • Delegating skills
  • Delegating to develop people
  • Delegation training for managers
  • Demanding high standards
  • Demanding respect
  • Developing enthusiasm in your team
  • Developing ideas in a group
  • Difficult conversations
  • Earning respect
  • Effective approval
  • Effective communication skills training
  • Effective delegation skills
  • Effective management skills
  • Effective two-way communication
  • Emotional intelligence test
  • Emotional intelligence training course
  • Encouraging ideas
  • Essential management skills training
  • Executive communication skills
  • Executive skills
  • Executive training course
  • Expressing anger safely at work
  • Expressing anxiety
  • Expressing feelings safely at work
  • Facilitating your team
  • Facilitation skills training
  • Feedback training
  • Feedback that works
  • Finding a common goal
  • Finding agreement
  • Firm feedback
  • Frank discussions
  • From No to Yes
  • Genuine approval
  • Genuine communications
  • Getting a yes to change
  • Getting a win-win solution
  • Getting better collaboration
  • Getting better feedback
  • Getting commitment
  • Getting enthusiasm back
  • Getting less resistance
  • Getting more attention from people
  • Getting more commitment
  • Getting more cooperation
  • Getting more enthusiasm back
  • Getting more ideas from people
  • Getting more interest from people
  • Getting more respect
  • Getting on better with people
  • Getting people's attention at meetings
  • Getting people to accept change
  • Getting people to achieve higher standards
  • Getting people to solve their problems
  • Getting people to think for themselves
  • Getting people to trust you
  • Getting recognition
  • Getting the best out of people
  • Getting the level of detail right
  • Getting through to people
  • Getting urgent cooperation
  • Getting yes to your ideas
  • Giving advice
  • Giving approval
  • Giving bad news
  • Giving better advice
  • Giving better coaching
  • Giving better feedback
  • Giving constructive correction
  • Giving constructive feedback
  • Giving correction
  • Giving criticism that works
  • Giving disappointing news
  • Giving encouragement
  • Giving feedback
  • Giving feedback at work
  • Giving feedback without antagonising
  • Giving more cooperation
  • Giving more reassurance
  • Giving powerful feedback
  • Giving praise that works
  • Giving recognition
  • Giving tough feedback
  • Giving your boss bad news
  • Going for a win-win result
  • Good advice
  • Handling aggression
  • Handling complaints
  • Handling complaints professionally
  • Handling customers better
  • Handling difficult people
  • Handling disagreements constructively
  • Handling discord
  • Handling disruptive people
  • Handling dissent
  • Handling ideas constructively
  • Handling objections
  • Handling resistance
  • Handling the boss
  • Having better conversations
  • Having better discussions
  • Having honest discussions
  • Having more credibility
  • Helping people cope with stress
  • Helping people express feelings
  • Helping someone with a problem at work
  • Holding rational discussions
  • Honest communications
  • Honesty in meetings
  • Honesty without harm
  • How not to annoy people
  • How not to micro-manage
  • How not to patronise your boss
  • How to avoid arguments
  • How to avoid being submissive
  • How to avoid being weak
  • How to be firm
  • How to build morale
  • How to get along with people
  • How to get along with people you don't like
  • How to win friends and influence people
  • Impressing your bosses more
  • Improve your communication skills
  • Improving your social skills
  • Increase your credibility
  • Increasing your influence
  • Influencing skills training
  • Influencing without manipulation
  • Interpersonal business skills training
  • Interpersonal communication skills
  • Interpersonal skills training
  • Is emotional intelligence learnable?
  • Is it OK to be unpopular?
  • Keeping control in meetings
  • Leadership development
  • Leadership skills development
  • Leadership training for managers
  • Learning and development
  • Learning from mistakes
  • Listening skills
  • Listening with attention
  • Listening with empathy
  • Making a better impression on the boss
  • Making a good impression on the boss
  • Making an impact at meetings
  • Making irrational people rational
  • Making more impact on the boss
  • Making people feel good
  • Making people feel positive about themselves
  • Making people feel safe
  • Making people more independent
  • Making people more rational
  • Managing change in the workplace
  • Managing feelings in a meeting
  • Manage feelings in your team
  • Management development
  • Management style
  • Management training course
  • Managerial authority
  • Managing change
  • Managing upwards
  • Managing with authority
  • Managing your boss
  • Managing your boss better
  • Meeting skills training for managers
  • Meeting with hostility
  • Mentoring at work
  • Mentoring skills
  • More effective praise
  • Motivating people
  • Negative people
  • Negotiating skills
  • Negotiating to mutual advantage
  • Negotiating to win-win
  • Not letting your attention wander
  • Nurturing colleagues
  • Opening people's minds
  • Opposing without argument
  • Overcome aggression
  • Overcome annoyance
  • Overcoming people's reluctance
  • Overcoming resistance to change
  • Paying attention to people
  • Paying more attention to people
  • Peacemaking at work
  • People skills training
  • Performance appraisal training
  • Performance management
  • Personal effectiveness
  • Personal impact skills training
  • Persuasion skills training
  • Positive working relationships
  • Powerful communication skills
  • Powerful people skills
  • Praising and criticising
  • Praising without patronising
  • Project management skills training
  • Raising people's spirits at work
  • Reaching agreement
  • Reaching out to people
  • Reaching quicker agreement
  • Reasoning with people
  • Receiving criticism
  • Reducing misunderstandings
  • Reflective listening
  • Relationship building skills
  • Repairing damaged relationships at work
  • Resolving disputes at work
  • Resolving disagreements
  • Respond to aggression
  • Responding better to the boss's questions
  • Responding to anxiety
  • Responding to criticism
  • Responding to the boss's questions
  • Responding to scepticism
  • Responding to unwillingness
  • Running better meetings
  • Running meetings
  • Running more harmonious meetings
  • Sales training
  • Sales training for managers
  • Saying less
  • Saying no
  • Seeing the best in people
  • Seeming less arrogant
  • Selling skills
  • Setting better standards
  • Showing enthusiasm
  • Showing more approval
  • Showing more confidence
  • Showing more confidence at work
  • Showing more enthusiasm
  • Showing more interest in people
  • Showing more respect
  • Showing respect
  • Skills for opening people's minds
  • Skills with people
  • Skills with people training for managers
  • Social intelligence training course
  • Soft skills training
  • Soft skills training for managers
  • Speaking assertively
  • Speaking more clearly
  • Speaking with authority
  • Speaking with more authority
  • Speaking with greater clarity
  • Standing up to bullies at work
  • Standing up to people
  • Stepping up to senior management
  • Stop an argument
  • Stop being argumentative
  • Stop you anger
  • Successful conversations for managers
  • Taking criticism at work
  • Taking part in meetings
  • Taking people with you
  • Talking about emotion at work
  • Talking about feelings at work
  • Talking to irrational people
  • Team building
  • Team development
  • Telling your boss the truth
  • The power of trust
  • Thinking well of people
  • Tough respect
  • Tough talk
  • Training and development course
  • Training for managers in creating affinity
  • Transparent communications
  • Turning an objection into a yes
  • Turning complaints into opportunities
  • Turning conflict into agreement
  • Turning conflict into cooperation
  • Understanding others better
  • Understanding people's concerns
  • Understanding people's feelings
  • Upward communication training course
  • Using problems as coaching opportunities
  • What is emotional intelligence
  • Why being reasonable doesn't always work
  • Why improve your soft skills
  • Win-win in conversations
  • Win the argument
  • Winning briefings
  • Winning collaboration at work
  • Winning commitment
  • Winning conversations
  • Winning cooperation
  • Winning people's confidence
  • Winning people over
  • Winning people round
  • Winning people round to change
  • Winning ways of dealing with people
  • Working with difficult people
  • Working with people
  • Working with people you don't like
  • Your own anger
• Podcasts
• Podcast 1 - A typical telephone enquiry
• Podcast 2 - The practical relevance of emotional intelligence
• Introduction (pdf)
• Printable brochure
• Brochure (pdf)
• Printable examples (pdf)