Responding to anxiety - a management training course

What’s the best way of responding to anxiety?  Allow people let off steam.  This will calm them down, and then you’ll be able to address the problem making them anxious.  People can't think open-mindedly or rationally until they’ve expressed their feelings.
 

You can learn and practise the art of listening with patience and understanding in response to anxiety on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in responding to anxiety is for you?