Reflective listening - a management training course

What is  reflective listening and why is it so useful?  It holds up an intelligent mirror to people, helping them step back from what they’re saying and think again.  It’s not  what parrots do.  The key is empathy, trying to tune into what really matters to them and putting it back to them in your own  words.
 

You can develop and practise the powerful art of reflective listening on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in reflective listening is for you?