Holding rational discussions - a management training course

How can you hold a rational discussion when the situation’s tense and people are under pressure?  By talking about feelings.  Talking about feelings is a safe way of letting off steam.  It calms people down.  It’s very difficult for people to hold rational discussions when they’re bottling up their feelings.
 

You can learn how to hold rational discussions by talking about feelings in a safe and comfortable way on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in holding rational discussions is for you?