Dealing with opinionated people - a management training course

How can you deal with opinionated people?  The trouble with opinions is they provoke argument, and arguments never produce a meeting of minds.  But there are two powerful skills that can help you avoid being drawn into argument:

• tuning in to the fear or concern behind the opinion – in other words, listening with empathy,
• expressing your own point of view not as an opinion but as a fact  about what concerns you – in other words, speaking assertively.

You can develop and practise the skills that will help you not to be drawn into argument with opinionated people on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in dealing with opinionated people is for you?