Getting less resistance - a management training course

How can you get less resistance?  Not by discouraging it but, paradoxically perhaps, by encouraging people to express it as strongly as they can, and convincing them you understand what’s bothering them.  Then, when they’ve let off steam, and feel understood, you're likely to get less resistance.
 

You can develop the emotional intelligence you need for getting less resistance on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in getting less resistance is for you?