Dealing with irrational people - a training course for managers

Most of us become irrational when our emotions are running high.  We can’t help it – it’s  how evolution has wired our brains.  But all is not lost, because if we can discharge  our emotions we rapidly become rational again.  What this means is that the best way of dealing with irrational people is to help them discharge safely – that is, express in words – their emotion.
 

You can learn and practise how to deal with irrational people on our highly acclaimed London UK management training course in emotional intelligence, “Skills with People”.
 

But how can you be sure this training in dealing with irrational people is for you?