Helping people express feelings - a management training course

How can you help people express feelings?  By listening with empathy: “You don’t seem very happy with my suggestion.  Something seems to be bothering you about it.”  If you follow a gentle reflective statement like this with an attentive pause it’s very hard for the other person not to spill the beans.
 

You can develop the art of helping people express feelings by listening with empathy on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in helping people express feelings is for you?