Being hard on the issue and soft on the person - a management training course

How can you be hard on the issue and soft on the person, instead of the other way round?

• Avoid making sweeping generalisations about people.
• Be honest and specific in saying what you’re happy  about.
• Be equally honest and specific in saying what you’re not happy  about.

You can learn and practise exactly what to say to be hard on the issue while being soft on the person on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in being hard on the issue and soft on the person is for you?