Handling discord - a management training course

Fear and anger are the prevalent emotions in discord, and when those  emotions are running high it’s impossible for people to be rational.  So the first thing to do in handling discord is let people give vent safely  to their emotions so that they can calm down without doing damage.  The main skill you need for this is listening to them with empathy.
 

You can learn and practise the art of listening with empathy to people whose emotions are running high on our highly acclaimed London UK management training course, “Skills with People”.   It’ll give you confidence in handling discord.
 

But how can you be sure this training in handling discord is for you?