Being better at handling disagreements - a management training course

How could you be better at handling disagreements?  By listening better to your opponents’ position before putting across your own.  Otherwise all you’re doing by arguing your case is making them dig their heels in and argue back – as you probably already know from your own experience.
 

You can develop and practise your listening skill in order to be better at handling disagreements on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in being better at handling disagreements is for you?