Handling complaints professionally - a management training course

How can you handle complaints professionally?  First, listen with empathy.  A person with a complaint always feels bad, needs to let off steam, and wants to know they’re being taken seriously.  Listening to them with empathy will achieve this.  Then, when they’ve calmed down, you can deal with the problem.
 

You can learn and practise listening with empathy as a way of initially responding to complaints our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this course in handling complaints professionally is for you?