Dealing with difficult customers - a management training course

How can you deal with difficult customers?  By treating them with kindness and understanding instead of resentment - understanding that it’s a common human weakness for people to be difficult when they’re unhappy about something.
 

Dealing in a kind way with difficult customers works, but it calls for empathy.  You can develop and practise your empathy on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in dealing with difficult customers is for you?