Dealing with resentment - a management training course

How can you deal with resentment?  Don’t assume it will continue for ever.  Assuming it will disappear is a powerful self-fulfilling prophesy.  Responding with kindness, respect and understanding is an effective way of dealing with it.  This makes it hard for people to go on resenting you.

You can develop your ability to treat people in this way, even when they seem to resent you, on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in dealing with resentment is for you?