Dealing better with complaints - a management training course

How can you deal better with complaints?  Don’t rush to solve the problem.  Don’t tell the person complaining to calm down and be rational.  They can’t, until they’ve let off steam.  Only when they’ve fully expressed how disappointed and frustrated they are will they be ready to discuss the problem rationally.
 

Dealing better with complaints calls for the skills of emotional intelligence.  You can develop and practise it on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in dealing better with complaints is for you?