Connecting with what matters to people - a management training course

How can you connect with what matters to people?  By imagining yourself in their shoes, and asking yourself, “Why might I  have said or done what they’ve  just said or done?”  This is using the skill of empathy.  You can’t connect well with people without it.
 

You can develop your skill at listening with empathy on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this course in connecting with what matters to people is for you?