Turning conflict into cooperation - training for managers

Just imagine you’re very skilful at turning conflict into cooperation.  How do you go about it?  You realise that the driving force behind conflict is fear.  You encourage the people involved in the conflict to listen to each other’s fears.  As they do they begin to reach an understanding and to explore ways of cooperating.
 

Turning conflict into cooperation requires skill at helping people talk about feelings.  You can develop it on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in the skills you need for turning conflict into cooperation is for you?