Turning conflict into agreement - a management training course

How can you turn conflict into agreement?  By agreeing to a simple ground rule for the meeting or discussion:  No one’s allowed to argue for what he wants until he’s first satisfied his opponent he fully appreciates and respects what they want.  This creates a meeting where mutual understanding and respect takes place and agreement can be reached.
 

You can learn and practise listening in a way that makes people feel respected and understood on our highly acclaimed London UK management training course, “Skills with People”.  It’ll help you turn conflict into agreement.
 

But how can you be sure this training in the skill you need for turning conflict into agreement is for you?