Commanding respect at work - a management training course

How can you command respect at work?  By a combination of firmness and fairness.  To be seen as firm you need to be assertive.  To be seen as fair you need to be sensitive to people’s feelings and listen with empathy.
 

You can develop this set of skills, that will enable you to command respect at work on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in commanding respect at work is for you?