Calming people's emotions - a management training course

You can’t calm people’s emotions by ignoring or suppressing them, or by pretending they’re not there.  You can  calm them by talking  about them.  It helps people get emotions off their chest and rise above them.  It’s the safest way.  The ability to do this is called emotional intelligence.
 

You can develop and practise your skill at calming people’s emotions on our highly acclaimed London UK management training course, “Skills with People”.
 

But how can you be sure this training in calming people’s emotions is for you?